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Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea:… Read more
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Introduction: why communication skills for records and information managers?
1: Be brief: how brief?
2: Be clear: is my proposal full of jargon?
3: Be receptive: am I asking questions and listening?
4: Be strategic: what am I trying to achieve?
5: Be credible: why should you believe me?
6: Be persuasive: are you persuaded yet?
7: Case histories: why should you adopt my business case?
Conclusion: communicate as well as you can
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