Quality Management Essentials
- 1st Edition - December 11, 2006
- Imprint: Butterworth-Heinemann
- Author: David Hoyle
- Language: English
- eBook ISBN:9 7 8 - 0 - 0 8 - 0 4 7 1 3 9 - 6
From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of qualit… Read more
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Request a sales quoteFrom the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
* Get to grips with Quality Management quickly and understand how to apply the principles to achieve success in the most simple to complex situations
* Learn from supporting case studies how to present a case for improving quality
* Full of checklists, hints and tips for those charged with the task of managing quality achievement in their organization
* Learn from supporting case studies how to present a case for improving quality
* Full of checklists, hints and tips for those charged with the task of managing quality achievement in their organization
Quality Managers and Quality Champions new to the sector; Business Managers and Executives; Quality and Business Consultants
Preface
1, Basic concepts of Quality, Quality Management and the ISO regulatory frameworks
2, How we think about quality and how to achieve quality
3, Managing quality using ISO 9000
4, Managing quality in practice using the process approach
Appendices
Planning, documenting and measuring quality: QMS forms and processes
Making the Case for Quality
1, Basic concepts of Quality, Quality Management and the ISO regulatory frameworks
2, How we think about quality and how to achieve quality
3, Managing quality using ISO 9000
4, Managing quality in practice using the process approach
Appendices
Planning, documenting and measuring quality: QMS forms and processes
Making the Case for Quality
- Edition: 1
- Published: December 11, 2006
- Imprint: Butterworth-Heinemann
- Language: English
- eBook ISBN: 9780080471396
DH
David Hoyle
David Hoyle is an international management consultant with over 30 years' experience in quality management. He has held senior positions in quality management with British Aerospace and Ferranti International and worked with such companies as General Motors, the UK Civil Aviation Authority and Bell Atlantic on their quality improvement programmes. As well as delivering quality management and auditor training courses throughout the world, he has participated in various industry councils and committees, including the Institute of Quality Assurance.
Affiliations and expertise
International management consultant with over 30 years' experience in quality management