Plunkett's Procedures for the Medical Administrative Assistant
- 5th Edition - December 11, 2019
- Authors: Heather D Ramsay, Marie Rutherford
- Language: English
- Paperback ISBN:9 7 8 - 1 - 7 7 1 7 2 - 1 9 6 - 7
- eBook ISBN:9 7 8 - 1 - 7 7 1 7 2 - 1 9 9 - 8
Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedure… Read more

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Request a sales quoteWritten in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.
- Written in an accessible, clear, engaging, and easy to understand style.
- Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout.
- Examples and exercises delve deeper into topic areas.
- Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment.
- Quintessentially Canadian content and viewpoint.
- Continuation of the beloved Dr. Plunkett theme.
- Cover image
- Title page
- Table of Contents
- Copyright Page
- Dedication
- Preface
- Acknowledgements
- Reviewers
- About the Authors
- Part 1. Introduction to the Health Care Environment
- 1. Your Future as a Medical Administrative Assistant
- Introduction
- Becoming a Member of the Health Care Team
- Career Qualifications
- Responsibilities and Duties
- Client Service
- Stress Management
- Career Opportunities
- 2. Health Associations and the Law
- Introduction
- Historical Figures and Symbols
- Associations
- Legal Considerations
- Part 2. Tools and Procedures for the Medical Administrative Assistant
- 3. Reception, Booking Appointments, and Clinical Responsibilities
- Introduction
- Elements of the Reception Area
- Booking Appointments
- Summary
- Assignments
- Topics for Discussion
- 4. Patient Records Management
- Introduction
- Patient Chart Basics
- Folders
- Cabinets
- Filing
- 5. The Telephone and eCommunication Tools
- Introduction
- General Telephone Procedures
- Incoming Calls
- Outgoing Calls
- Answering Services
- Voice-Messaging Systems
- The Telephone Directory
- Equipment
- eCommunications
- 6. Office Correspondence : Mail, Memos, Letters, and Envelopes
- Introduction
- Mail
- Postal Services
- Courier Services
- Electronic Equipment and Software Systems
- Memos, Letters, and Envelopes
- 7. Health Insurance Plans
- Introduction
- Eligibility
- Registration
- Insurance Premiums
- Extended Health Insurance
- Health Card
- Reciprocal Medical Billing (RMB)
- Travel Grants or Assistance
- Visitors From Outside of the Province
- Coverage Outside of Canada
- Patients From Outside of Canada
- Privacy and Confidentiality
- Physicians’ Fee Schedule
- Physician Registration and Payment Options
- Introduction to Claims Submission
- Service Codes
- Procedural Codes
- Diagnostic Codes
- Time Units
- Premiums
- Supporting Documentation
- Methods of Submitting Claims
- Claim Submission
- Auditing Claims
- Remittance Advice
- Remittance Advice Inquiries
- Appeals
- Workers’ Compensation
- Making a Claim
- Release of Workers’ Compensation Information
- Third-Party Insurance
- How the Ministry of Health Communicates With Medical Administrative Assistants
- Summary
- Assignments
- Topics for Discussion
- 8. Financial Records
- Introduction
- Managing Finances in the Medical Office
- Banking
- Payroll
- 9. Managing Office Supplies
- Introduction
- Office Supply Management
- Supply Chain Management
- Purchasing and Inventory Control
- Cash Discounts
- Sales Taxes
- 10. The Procedures Manual
- Introduction
- Description of Procedures Manual
- The Importance of the Procedures Manual
- Components and Style
- Uses
- Format
- Documenting a Procedure
- Creating Checklists and Templates
- 11. Meeting Organization
- Introduction
- Notice of Meeting
- Meeting Agenda
- Events
- Minutes
- 12. Hospital Records, Requisitions, and Reports
- Introduction
- Hospital Records
- Hospital Admissions
- Hospital Notes
- Unit Clerk/Ward Clerk/Hospital Unit Coordinator
- Processing the Physician’s Orders
- Confidentiality
- Discharge of a Patient
- Part 3. Career Development
- 13. Your Job Search
- Introduction
- Entry-Level Positions
- Where to Find Job Opportunities
- What to Consider
- Your Employment Documents
- Interview Skills
- Career Advancement
- Appendices
- Appendix A. Common Abbreviations Used in the Health Care Field
- Appendix B. Laboratory Medicine
- Appendix C. Pharmacology
- Appendix D. Reference Sources
- Index
- No. of pages: 288
- Language: English
- Edition: 5
- Published: December 11, 2019
- Imprint: Saunders Canada
- Paperback ISBN: 9781771721967
- eBook ISBN: 9781771721998
HR
Heather D Ramsay
MR