Skip to main content
Elsevier

Plunkett's Procedures for the Medical Administrative Assistant

  • 5th Edition - December 11, 2019
  • Latest edition
  • Authors: Heather D. Ramsay, Marie Rutherford
  • Language: English

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures requ… Read more

Purchase options

Description

Written in a clear, engaging style, Plunkett’s Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada — whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources.

Key features

  • Written in an accessible, clear, engaging, and easy to understand style
  • Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout
  • Examples and exercises delve deeper into topic areas
  • Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
  • Quintessentially Canadian content and viewpoint
  • Continuation of the beloved Dr. Plunkett theme

Readership

Medical Office Administration students at community colleges and career colleges

Table of contents

Part 1: Introduction to the Health Care Environment

1. Your Future as a Medical Administrative Assistant

2. Health Associations and the Law

Part 2: Tools and Procedures for the Medical Administrative Assistant

3. Reception, Booking Appointments and Clinical Responsibilities

4. Patient Records Management

5. The Telephone and eCommunication Tools

6. Office Correspondence: Mail, Memos, Letters, and Envelopes

7. Health Insurance Plans

8. Financial Records

9. Managing Office Supplies

10. The Procedures Manual

11. Meeting Organization

12. Hospital Records, Requisitions, and Reports

Part 3: Career Development

13. Your Job Search

Appendices:
A: Common Abbreviations Used in the Health Care Field
B: Laboratory Medicine
C: Pharmacology
D: Reference Resources

Product details

  • Edition: 5
  • Latest edition
  • Published: January 27, 2020
  • Language: English

About the authors

HR

Heather D. Ramsay

Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island Master of Education (Distance Education), Athabasca University
Affiliations and expertise
Learning Manager - Medical Support Services, Holland College, Charlottetown, Prince Edward Island

MR

Marie Rutherford

Marie Rutherford, Bachelor of Arts-General Studies, Athabasca University; Nursing Diploma (SGH/Centennial College); Learning Design: Educational/Instructional Technology, University of Toronto Faculty, Health Services Placement at Georgian College.
Affiliations and expertise
Faculty, Health Services Placement, Georgian College, Barrie, Ontario