Manual of Travel Agency Practice
- 3rd Edition - August 22, 2003
- Imprint: Butterworth-Heinemann
- Authors: Gwenda Syratt, Jane Archer
- Language: English
- eBook ISBN:9 7 8 - 0 - 0 8 - 0 4 7 3 3 5 - 2
Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:* Technology development - the differe… Read more
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Request a sales quoteNow in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including:
* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly
The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.
Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.
* Technology development - the different types of travel agency systems available, what they do, how they do it and how to use them
* The Internet - how it is used to book travel, forecasts for its future use and how travel agenets stand in relation to it
* Global distribution systems - how to make bookings, and the new windows-based environment
* A full endorsement by Travel Weekly
The manual demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered.
Students on any of the large number of courses in travel and tourism (ICM, City & Guilds, ABTA, IATA, UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable.
* Fully revised edition, absorbing the repurcussions of new technology within the industry.
* Practical know-how for anyone seeking a career that involves travel agency work.
* Clear and comprehensive - designed with the needs of the student in mind.
* Practical know-how for anyone seeking a career that involves travel agency work.
* Clear and comprehensive - designed with the needs of the student in mind.
Higher National Diploma and first year undergraduate students of leisure and tourism courses, as well as students at FE level vocational courses (such as BTEC, NVQ, City & Guilds)
Foreword; Preface; Acknowledgments;Introduction; Package and group tours; Short breaks, special inerest holidays, theme parks, holiday centres, accomodation and theatre reservations; Coaching and incoming tourism; Cruising; Car rental; Ferry services and railways; Airlines; Technology; The internet; Insurance; Finance; Skills; Handling complaints; Solutions to exercises; Glossary; Index
- Edition: 3
- Published: August 22, 2003
- Imprint: Butterworth-Heinemann
- No. of pages: 248
- Language: English
- eBook ISBN: 9780080473352
GS
Gwenda Syratt
Gwenda Syratt's authority to write this manual comes from a lifetime of experience in the travel industry, and by many qualifications. She has worked for major travel agencies both at home and abroad, and has also been highly active in education, lecturing on travel and tourism and not least by personal travel experience.
Affiliations and expertise
Freelance Lecturer, UKJA
Jane Archer
Affiliations and expertise
Now with Jane Archer, Freelance Journalist, Travel Weekly, UKRead Manual of Travel Agency Practice on ScienceDirect