Manual of Travel Agency Practice
- 2nd Edition - February 20, 1995
- Imprint: Butterworth-Heinemann
- Author: Gwenda Syratt
- Language: English
- eBook ISBN:9 7 8 - 0 - 0 8 - 0 5 1 0 9 7 - 2
Manual of Travel Agency Practice introduces the role and functions of the travel agent to students intending to work, or already working, in a travel agency.This second edition… Read more
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Manual of Travel Agency Practice introduces the role and functions of the travel agent to students intending to work, or already working, in a travel agency.
This second edition of the Manual for Travel Agency Practice is thoroughly updated taking into account such things as recent currency changes and other alterations in the travel trade. It demonstrates correct methods for processing travel reservations,
identifying business client needs and suitable documentation. The manual also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains excercises pertinent to the topics covered, which have been revised for the new edition. Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable. Gwenda Syratt has extensive experience in the travel industry, having worked for several of the major travel agencies over a period of twenty years, and is a Fellow of the Institute of Travel & Tourism. At present she is a freelance
lecturer in travel and tourism and runs her own distance learning courses for `International Training for Tourism'.
This second edition of the Manual for Travel Agency Practice is thoroughly updated taking into account such things as recent currency changes and other alterations in the travel trade. It demonstrates correct methods for processing travel reservations,
identifying business client needs and suitable documentation. The manual also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains excercises pertinent to the topics covered, which have been revised for the new edition. Students on any of the large number of courses in travel and tourism (ICM, City & Guilds/ABTA, IATA/UFTAA, BTEC, SCOTVEC, University of Oxford Certificate, Diploma of Vocational Education) will find this book invaluable. Gwenda Syratt has extensive experience in the travel industry, having worked for several of the major travel agencies over a period of twenty years, and is a Fellow of the Institute of Travel & Tourism. At present she is a freelance
lecturer in travel and tourism and runs her own distance learning courses for `International Training for Tourism'.
Students of travel & tourism; people at the beginning of a career in travel agency; helpful for all levels of GNVQ Leisure & Tourism.
Package and group tours; Holiday centres and special interest holidays; Hotels, theatres and bargain breaks; Coaching and incoming tourism; Car rental; Car ferries; British and continental rail and motor rail; Cruising; Airline reservations; Insurance; Handling cash and cheques; Skills; Business letters; Business travel; Handling complaints; Travel agency systems, finance and planning; Solutions to exercises; Glossary of terms.
- Edition: 2
- Published: February 20, 1995
- Imprint: Butterworth-Heinemann
- Language: English
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Gwenda Syratt
Gwenda Syratt's authority to write this manual comes from a lifetime of experience in the travel industry, and by many qualifications. She has worked for major travel agencies both at home and abroad, and has also been highly active in education, lecturing on travel and tourism and not least by personal travel experience.
Affiliations and expertise
Freelance Lecturer, UK