Interpersonal Relationships
Professional Communication Skills for Nurses
- 9th Edition - March 16, 2022
- Imprint: Saunders
- Author: Kathleen Underman Boggs
- Editor: Sarah Vora
- Language: English
- LooseLeaf ISBN:9 7 8 - 0 - 4 4 3 - 1 1 1 5 2 - 5
- Paperback ISBN:9 7 8 - 0 - 3 2 3 - 5 5 1 3 3 - 5
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 8 7 1 4 1 - 9
**Selected for Doody’s Core Titles® 2024 in Patient Education**Master the skills you need to communicate effectively in the health care setting! Interpersonal Relations… Read more
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Master the skills you need to communicate effectively in the health care setting! Interpersonal Relationships: Professional Communication Skills for Nurses, 9th Edition shows how you can interact with patients, families, and the health care team in ways that are professional, honest, empathetic, and knowledgeable. A clear guide to essential competencies, this book covers relationship skills, health promotion, patients with special communication needs, and interprofessional communication. Case examples make it easier to apply communication theories to real-life practice. New to this edition are Next Generation NCLEX® (NGN)-style case studies and a new chapter on managing personal stress. Written by noted educator Kathleen Underman Boggs, this reference is a two-time winner of the American Journal of Nursing Book of the Year award.
- Integrated holistic health approach focuses on patient-centered communication and the entire health experience, which requires a fresh perspective and a higher level of patient and family involvement.
- Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
- Learning features in each chapter include objectives, basic concepts, and clinical application, all connected by case examples and a relevant research study or analysis of multiple studies.
- Case examples help you learn to develop empathy for clients' perspectives and needs.
- Simulation exercises offer an opportunity to practice, observe, and critically evaluate your professional communication skills in a safe learning environment.
- Evidence-Based Practice boxes summarize research findings related to the chapter topic
- Ethical Dilemma boxes help you understand key ethical concepts.
- Chapters on communication across the lifespan focus on the communication needs of children, older adults, patients with communication deficits, patients in end-of-life care, and others.
- Coverage of Quality & Safety Education for Nurses (QSEN) competencies focuses on the skills, knowledge, and abilities needed for patient-centered care.
Undergraduate nursing students.
- Cover image
- Title page
- Table of Contents
- Copyright
- Dedication
- Reviewers and Contributors
- Preface
- Acknowledgments
- Part I. Theoretical Foundations and Contemporary Dynamics in Patient-Centered Relationships and Communication
- 1. Communication Theories and Nursing Concepts
- Basic Concepts
- Concept of person
- Concept of Environment
- Concept of Health
- Professional Nursing
- Functions of Communication Within Healthcare Systems
- Interprofessional Education and Practice
- Applications
- Summary
- Discussion Questions
- 2. Clarity and Safety in Communication
- Basic Concepts
- General Safety Communication Guidelines for Organizations
- Barriers to Safe, Effective Communication in the Healthcare System
- Individuals and Factors that Result in Errors
- Innovations that Foster Safety
- Applications
- Introduction to Use of Standardized Communication Tools
- Team Training Models
- Patient Safety Outcomes of Team Training Programs
- Other Specific Nursing Efforts
- Summary
- Discussion Questions
- 3. Professional Guides for Nursing Communication
- Basic Concepts
- Codes Containing Ethical Standards
- Legal Standards
- Application
- Issues in Application of Ethical and Legal Guidelines
- Blurring Between Professional Role and Personal Life
- Summary
- Discussion Questions
- 4. Clinical Judgment: Critical Thinking and Ethical Decision-Making
- Basic Concepts
- Clinical Judgment: Decision-making Theoretical Models
- Ethical Reasoning
- Critical Thinking
- Applications
- Solving Ethical Dilemmas as Part of Clinical Decision-Making
- Professional Values Acquisition
- Applying Critical Thinking to the Clinical Decision-Making Process
- Summary
- Discussion Questions
- Part II. Essential Communication Competencies
- 5. Developing Patient-Centered Communication Skills
- Basic Concepts
- Characteristics of Patient-Centered Communication
- Therapeutic Communication Factors That Affect Professional Communication Skills
- Nurse Self-awareness
- Environmental Awareness
- Verbal Responses in Short Encounters
- Applications
- Communication Skills
- Other Communication Suggestions
- Using Technology in Patient-Centered Relationships
- Summary
- Discussion Questions
- 6. Variation in Communication Styles
- Basic Concepts
- Verbal Communication
- Verbal-Style Factors That Influence Nurse-to-Patient Professional Communication
- Nonverbal Communication
- Communication Accommodation Theory
- Effects of Sociocultural Factors on Communication
- Applications
- Interpersonal Competence
- Nonverbal-Style Factors That Influence Communication and Relationships
- Verbal-Style Factors That Influence Relationships
- Advocate for Continuity of Care
- Summary
- Discussion Questions
- 7. Intercultural Communication and Patient Diversity
- Basic Concepts
- Culture in Healthcare
- Applications
- Summary
- Discussion Questions
- 8. Communicating in Groups
- Basic Concepts
- Characteristics of Small Group Communication Therapy
- Applications to Health-Related Groups
- Group Leadership
- Applications
- Summary
- Discussion Questions
- Part III. Relationship Skills in Health Communication
- 9. Self-Concept in Professional Interpersonal Relationships
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 10. Developing Patient-Centered Therapeutic Relationships
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 11. Bridges and Barriers in Therapeutic Relationships
- Basic Concepts
- Patient-Centered Communication
- Applications
- Summary
- Discussion Questions
- 12. Communicating With Families
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 13. Resolving Conflicts Between Nurse and Patient
- Basic Concepts
- Applications
- Applying the Conflict Resolution Process
- Dealing With Violence
- Summary
- Discussion Questions
- Part IV. Communication for Health Promotion and Disease Prevention
- 14. Communication Strategies for Health Promotion and Disease Prevention
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 15. Communication in Health Teaching and Coaching
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 16. Communication With Patients Who Are in Stressful Situations
- Basic Concepts
- Theoretical Models of Stress
- Coping
- Applications
- Summary
- Discussion Questions
- Part V. Accommodating Patients With Special Communication Needs
- 17. Communicating With Patients Experiencing Communication Deficits
- Basic Concepts
- Types of Deficits
- Applications
- Summary
- Discussion Questions
- 18. Communicating With Children
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 19. Communicating With Older Adults
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 20. Communicating With Patients in Crisis
- Basic Concepts
- Applications
- Disaster Management
- Summary
- Discussion Questions
- 21. Communication Approaches in Palliative Care
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- Part VI. Collaborative Professional Communication
- 22. Role Relationship Communication Within Nursing
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 23. Interprofessional Communication
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 24. Communicating for Continuity of Care
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 25. e-Documentation in Health Information Technology Systems
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 26. Mobile-Health and Communication Technology
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 27. Intrapersonal Communication to Self-Manage Stress and Promote Nurse Wellness
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- Appendix I. Next-Generation NCLEX® Examination-Style Case Study Answers
- Glossary
- Index
- Edition: 9
- Published: March 16, 2022
- Imprint: Saunders
- No. of pages: 432
- Language: English
- LooseLeaf ISBN: 9780443111525
- Paperback ISBN: 9780323551335
- eBook ISBN: 9780323871419
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Kathleen Underman Boggs
Kathleen Underman Boggs is a Family Nurse Practitioner and continues to practice. She is retired from teaching and is Associate Professor Emeritus College of Health and Human Services University of North Carolina Charlotte, Charlotte, North Carolina.
Affiliations and expertise
Family Nurse Practitioner; Associate Professor Emeritus, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte, North Carolina.