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Interpersonal Relationships
Professional Communication Skills for Nurses
- 8th Edition - February 2, 2019
- Authors: Elizabeth C. Arnold, Kathleen Underman Boggs
- Language: English
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 6 3 5 8 7 - 5
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Interpersonal Relationships: Professional Communication Skills for N… Read more
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Request a sales quoteNow more than ever, effective communication skills are key for successful patient care and positive outcomes. Interpersonal Relationships: Professional Communication Skills for Nurses, 8th Edition helps you to develop skills in communicating effectively with clients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-client relationship through proven communication strategies as well as principles drawn from nursing, psychology, and related theoretical frameworks. The 8th edition includes engaging new content relating to current issues, while also emphasizing interdisciplinary communication and QSEN competencies. You will learn how to apply theory to real-life practice through case studies, interactive exercises, and evidence-based practice studies.
- UPDATED! Perspectives and Contemporary Dynamics chapter revised to be more engaging and link the content closer to current issues and related communication concepts.
- UPDATED! Communicating in Groups chapter includes professional and task small group communication applications.
- UPDATED! Most chapters have been retitled and expanded to highlight a stronger emphasis on interdisciplinary health team communication.
- UPDATED! Safety and Quality in health care delivery (QSEN) competencies reflects current thinking on technology, safety, and evidence-based practice, especially as they relate to communication in nursing.
- UPDATED! Content throughout text includes stronger emphasis on interdisciplinary relationships and collaborative communication with related evidence based case studies and analysis.
- Expanded content related to socio-cultural communication competencies reduce health disparities and increase health literacy.
- Additional simulated exercises and discussion questions help you practice your reflective analysis skills.
- Revised content on social media and transitional care delivery reflects current practice standards.
- Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-client relationship — all central components of holistic nursing identified by The Joint Commission as priorities for patient care.
- Nursing, behavioral, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
- Interactive exercises let you practice, observe, and critically evaluate your professional communication skills in a safe learning environment.
- Case examples help you learn to develop empathy for clients' perspectives and needs.
- Ethical Dilemma and Evidence-Based Practice boxes help you absorb and retain key ethical content throughout text.
- Separate chapters on communication across the lifespan highlights crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery.
- Cover image
- Title page
- Table of Contents
- Copyright
- Dedication
- Reviewers and Contributors
- Acknowledgements
- Preface
- Part I. Theoretical Foundations and Contemporary Dynamics in Patient-Centered Relationships and Communication
- 1. Historical Perspectives and Contemporary Dynamics
- Introduction
- Basic Concepts
- Concept of Person
- Concept of Environment
- Concept of Health
- Concept of Nursing
- Contemporary Nursing
- Nursing: A Practice Discipline
- Art of Nursing
- Ways (Patterns of Knowing) in Nursing
- Caring as A Core Value of Professional Nursing
- Functions of Communication in Health Care Systems
- Applications
- Ethical Dilemma
- Discussion Questions
- 2. Clarity and Safety in Communication
- Goal
- Basic Concepts
- General Safety Communication Guidelines for Organizations
- Barriers to Safe, Effective Communication in the Health Care System
- Innovations that Foster Safety
- Applications
- Tools for Safer Care
- Team Training Models
- Patient Safety Outcomes of Team Training Programs
- Other Specific Nursing Efforts
- Summary
- Discussion Questions
- 3. Professional Guides for Nursing Communication
- Basic Concepts
- Professional Nursing Organizations Issuing Health Care Communication Guidelines
- Codes Containing Ethical Standards
- Legal Standards
- Applications
- Evidence-Based Practice
- Issues in Application of Ethical and Legal Guidelines
- Summary
- Discussion Questions
- 4. Clinical Judgment: Critical Thinking and Ethical Decision Making
- Basic Concepts
- Ethical Reasoning
- Critical Thinking
- Applications
- Solving Ethical Dilemmas as Part of Clinical Decision Making
- Professional Values Acquisition
- Applying Critical Thinking to the Clinical Decision-Making Process
- Summary
- Reflective Analysis and Discussion Questions
- Part II. Essential Communication Competencies
- 5. Developing Patient-Centered Communication Skills
- Introduction
- Basic Concepts
- Professional Communication Skills
- Characteristics of Patient-Centered Communication
- Active Listening
- Applications
- Active Listening Responses
- Mirroring Communication Patterns
- Verbal Communication and Responses
- Other forms of Communication
- Specialized Communication Strategies
- Using Technology in Patient-Centered Relationships
- Summary
- 6. Variation in Communication Styles
- Basic Concepts
- Verbal Communication
- Verbal Style Factors that Influence Nurse-to-Patient Professional Communication
- Nonverbal Communication
- Communication Accommodation Theory
- Effects of Sociocultural Factors on Communication
- Applications
- Interpersonal Competence
- Style Factors that Influence Relationships
- Advocate for Continuity of Care
- Summary
- Discussion Questions
- 7. Intercultural Communication
- Introduction
- Basic Concepts
- Basic Concepts
- How Culture is Learned
- Worldview
- Ethnicity and Related Concepts
- Applications
- Care of the Culturally Diverse Patient
- Working with Language Barriers
- Framing Patient Teaching with Culturally Diverse Patients
- Hispanic/Latino Culture
- African American Culture
- Religion and Spiritual Practices
- Asian American
- Social Interaction Patterns
- Native American Patients
- Poverty: Hidden Psychosocial Culture
- Summary
- 8. Communicating in Groups
- Introduction
- Basic Concepts
- Characteristics of Small Group Communication Therapy
- Applications to Health-Related Groups
- Group Leadership
- Informal Group Leaders
- Applications
- Types of Therapeutic Groups
- Professional Task and Work Groups
- Summary
- Discussion Questions
- Part III. Relationship Skills in Health Communication
- 9. Self-Concept in Professional Interpersonal Relationships
- Introduction
- Basic Concepts
- Applications
- Summary
- 10. Developing Patient-Centered Therapeutic Relationships
- Introduction
- Basic Concepts
- Relational Processes In Patient-Centered Care
- Applications
- Structure of Patient-Centered Relationships
- Level of Involvement
- Phases of a Patient-Centered Relationship
- Shared Decision Making
- Self-Management in Patient-Centered Relationships
- Applications
- Summary
- 11. Bridges and Barriers in Therapeutic Relationships
- Basic Concepts
- Applications
- Summary
- 12. Communicating With Families
- Introduction
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- 13. Resolving Conflicts Between Nurse and Patient
- Basic Concepts
- Applications
- Summary
- Part IV. Communication for Health Promotion and Disease Prevention
- 14. Communication Strategies for Health Promotion and Disease Prevention
- Introduction
- Basic Concepts
- Disease Prevention
- Global and National Health Promotion Agendas
- Theory-Based Frameworks
- Applications
- Summary
- Discussion Questions
- 15. Communication in Health Teaching and Coaching
- Introduction
- Basic Concepts
- Basic Concepts
- Domains of Learning
- Core Dimensions of Contemporary Patient Education
- Applications
- Developing Individualized Teaching Plans
- Components of Self-Management Patient Education
- Self-Management Skill Development
- Coaching
- Behavioral Approaches
- Summary
- Discussion Questions
- 16. Communication in Stressful Situations
- Introduction
- Basic Concepts
- Stress Models
- Coping
- Coping Strategies
- Applications
- Stress Issues for Older Adults
- Stress Reduction Strategies
- Summary
- Discussion Questions
- Part V. Accommodating Patients With Special Communication Needs
- Chapter 17. Communicating With Patients Experiencing Communication Deficits
- Basic Concepts
- Legal Mandates
- Home-Based Health Care
- Types of Deficits
- Application to Your Clinical Practice
- Early Recognition of Communication Deficits
- Assessment of Current Communication Abilities
- Communication Strategies
- Patient Advocacy
- Summary
- Review Questions
- 18. Communicating With Children
- Basic Concepts
- Attitude
- Cognitive Development
- Interpersonal
- Applications
- Communicating with Children with Psychological Behavioral Problems
- Communicating with Physically Ill Children in the Hospital and Ambulatory Clinic
- Communication with Infants from Birth to 12 Months
- Communication with Children 1 To 3 Years of Age (Toddlers)
- Communication with Children 3 to 5 Years (Preschoolers)
- Communication with Children 6 to 11 Years (School Age)
- Communication with Children Older than 11 Years of Age (Adolescents)
- Forming Health Care Partnerships with Parents
- Summary
- 19. Communicating With Older Adults
- Introduction
- Basic Concepts
- Psychological Models Theoretical Frameworks
- Applications
- Common Assessment Issues With Older Adults
- Empowering Older Adults: Communication Strategies
- Communicating with Cognitively Impaired Older Adults
- Caring for Patients with Advanced Dementia
- Summary
- Discussion Questions
- 20. Communicating With Patients in Crisis
- Introduction
- Basic Concepts
- Theoretical Frameworks
- Applications
- Structuring Crisis Intervention Strategies
- Mental Health Emergencies
- Disaster Management
- Helping Children Cope with Trauma
- Helping Older Adults Cope with Trauma
- Summary
- Discussion Questions
- 21. Communication Approaches in Palliative Care
- Introduction
- Basic Concepts
- Death: The Final Loss
- Theoretical Frameworks
- Grief and Grieving
- Patterns of Grieving
- Applications
- Key Issues and Approaches in End-of-Life Care
- Addressing Cultural and Spiritual Needs
- Palliative Care for Children
- Achieving Quality Care at End-of-Life
- Stress Issues for Nurses in Palliative Care Settings
- Summary
- Part VI. Collaborative Professional Communication
- 22. Role Relationship Communication Within Nursing
- Basic Concepts
- Applications
- Summary
- 23. Interprofessional Communication
- Basic Concepts
- Standards for a Healthy Work Environment
- Creating a Collaborative Culture of Regard to Eliminate Disruptive Behavior
- Applications
- Conflict Resolution
- Conflict Resolution Steps
- Strategies to Remove Barriers to Communication with Other Professionals
- Develop a Support System
- Organizational Strategies for Conflict Prevention and Resolution
- Summary
- Discussion Questions
- 24. Communicating for Continuity of Care
- Introduction
- Basic Concepts
- Concepts
- Applications
- Relational Continuity
- New Roles in Continuity of Care
- Essential Elements of Relational Continuity
- Collaboration
- Coordination
- Content Versus Communication Processes in Team Meetings
- Informational Continuity
- Nursing Role in Transitional Care
- Management Continuity
- Care Coordination and Patient System Navigation
- Case Management
- Case Management Principles and Strategies
- Management Continuity Resource for Family Caregivers
- Case Management for Chronically Mentally ILL Patients
- Summary
- 25. e-Documentation in Health Information Technology Systems
- Basic Concepts
- Documenting Patient Information in Electronic Records
- Improved Completeness of Nursing Documentation
- Partnering With Patients in Documenting
- Enhanced Quality of Care
- Electronic Longitudinal Plans of Care
- Applications
- Workload and Work-Arounds
- Summary
- Discussion Questions
- 26. m-Health and Communication Technology
- Basic Concepts
- Applications
- Summary
- Discussion Questions
- Glossary
- Index
- Language: English
- Edition: 8
- Published: February 2, 2019
- Imprint: Saunders
- eBook ISBN: 9780323635875
EA
Elizabeth C. Arnold
Affiliations and expertise
Associate Professor of Nursing, Retired, University of Maryland, Baltimore, MD; Family Nurse Psychotherapist, Montgomery Village, MDKB
Kathleen Underman Boggs
Kathleen Underman Boggs is a Family Nurse Practitioner and continues to practice. She is retired from teaching and is Associate Professor Emeritus College of Health and Human Services University of North Carolina Charlotte, Charlotte, North Carolina.
Affiliations and expertise
Family Nurse Practitioner; Associate Professor Emeritus, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte, North Carolina.