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Integrating the Packaging and Product Experience in Food and Beverages
A Road-Map to Consumer Satisfaction
1st Edition - March 31, 2016
Editor: Peter Burgess
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Integrating the Packaging and Product Experience in Food and Beverages: A Road-Map to Consumer Satisfaction focuses on the interrelationship between packaging and the product… Read more
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Integrating the Packaging and Product Experience in Food and Beverages: A Road-Map to Consumer Satisfaction
focuses on the interrelationship between packaging and the product experience. In both industry and academia there has been a growing interest in investigating approaches that capture consumer responses to products that go beyond traditional sensory and liking measures. These approaches include assessing consumers' emotional responses, obtaining temporal measures of liking, as well as numerous published articles considering the effect of situation and context in the evaluation of food and beverage products.
For fast-moving consumer goods (FMCG) products in particular, packaging can be considered as a contributor to consumer satisfaction. Recent cross-modal research illustrated consumers’ dissatisfaction or delight with a product can be evoked when there is dissonance between the packaging and the product experience.
The book includes an extensive overview of an adapted satisfaction scale that has been tailored for the food and beverage sector and which identifies varying satisfaction response modes such as contentment, pleasure, and delight with a product. This is an important development as it provides insights about products that can be used to market specific categories and brands of foods and beverages.
The book demonstrates the value of this approach by bringing together case studies that consider the interrelationships between packaging design, shape, on-pack sensory messages, expectations, and consumer satisfaction with the product.
Focuses on the inter-relationship between packaging and the product experience, specifically in the context of the food and beverage sector
Presents the expectancy disconfirmation model of satisfaction, which is well developed within the social sciences, to the food and beverage sector
Contains case studies demonstrating how these practices can be used in industry to better enhance customer’s responses to products
Includes an extensive overview of an adapted satisfaction scale that has been tailored for the food and beverage sector and which identifies varying satisfaction response modes such as contentment, pleasure, and delight with a product
Consumer and sensory scientists, researchers and academics in the areas of food science, packaging development, product design, new product marketing managers and packaging designers for fast-moving consumer goods (FMCGs)
List of Contributors
Woodhead Publishing Series in Food Science, Technology and Nutrition
Preface & Acknowledgments
1. Multisensory Packaging Design: Color, Shape, Texture, Sound, and Smell
1.2. Neuroscience-Inspired Packaging Design
1.3. Packaging Color
1.4. Packaging Shape
1.5. Packaging Texture
1.6. Packaging Weight
1.7. Ease of Opening
1.8. Auditory Packaging Design
1.9. Olfactory Packaging Design
1.10. Tasty Packaging
1.11. Individual/Cultural Differences in Multisensory Packaging Design
2. Consumer Reactions to On-Pack Educational Messages
2.1. The Food Label as an Information Source
2.2. A Model of Consumer Processing of On-Pack Information
2.3. Effects of Major Types of On-Pack Messages
2.4. The Role of Context
2.5. New Developments in Package Communication
3. Designing Inclusive Packaging
3.1. Noninclusive Packaging
3.2. Inclusive Design
3.3. A Framework for Inclusive Design
3.4. Empathy Tools
3.8. Future Work and Trends
4. Omni-Channel Retail—Challenges and Opportunities for Packaging Innovation
4.2. The Omni-Channel Shopping Experience
4.3. Innovative Packaging for Omni-Channel Retail
4.4. Packaging as the Omni-Channel Integrator
4.5. Satisfying Customers Through Omni-Channel Packaging Innovation
5. Emotion Measurements and Application to Product and Packaging Development
5.2. Emotion Measurement Methods in Sensory and Consumer Studies and Applied Consumer Neuroscience
5.3. Emotions in the Product Experience: From the Product to the Packaging (and Back)
5.4. Future Trends
5.5. Sources of Further Information and Advice
6. Neurosense and Packaging: Understanding Consumer Evaluations Using Implicit Technology
6.1. Problems With the Self-Report Method in Market Research
6.2. Products Are Evaluated Spontaneously by Consumers
6.3. The Neuroscience Alternative
6.4. Implicit Reaction-Time Tests
6.5. System 1 and Associative Memory Networks
6.6. Implicit Versus Explicit Measures: Validity Issues
6.7. Cognitive Psychology of Consumer Pack Perception
6.8. Case Studies
7. Explicit Methods to Capture Consumers’ Responses to Packaging
7.2. Large-Scale Quantitative Assessment of Consumers’ Attitudes and Perceptions of Packaging Features
7.3. Small-Scale Exploration of Consumers’ Attitudes Toward Packaging Concepts and Prototypes: Focus Groups, Enabling, and Projective Techniques
7.4. Consumers’ Interaction With Packaging In-home and In-store: Observation
7.5. An Evaluation of the Relative Importance of Different Packaging Components and Extrinsic Cues: Conjoint Analysis and MaxDiff
7.6. Holistic Approaches to Explore the Similarities and Differences in Overall Packaging and Packaging Design Components: Projective Mapping and Related Techniques
8. Consumers’ Mindset: Expectations, Experience, and Satisfaction
8.1. Consumer Choices
8.2. Expectations and Satisfaction
8.3. Consumption Processing Model
8.4. Case Study: Citrus-Flavored Green Teas
No. of pages: 220
Published: March 31, 2016
Imprint: Woodhead Publishing
Hardback ISBN: 9780081003565
eBook ISBN: 9780081003602
Peter has over eighteen years research experience in consumer and sensory sciences and is a Full Member of the Market Research Society (Dip MRS), Association for Qualitative Research, Institute of Food Science & Technology (IFST) and Society of Sensory Professionals. Since graduating from Leeds University with a BA (Hons) Degree in Economics, Peter's research career has included client side research and business development posts within the retail and financial sectors.
Peter joined Campden BRI in 2003 and was appointed Head of Department for Consumer and Sensory Sciences in 2005 where he is responsible for the delivery of both contract consumer and sensory testing and ongoing research for industry and public sector clients.
Throughout his career, Peter has developed broad knowledge and experience of the technical and business development needs of the food industry spanning new product development, retailing and quality assurance, as well as investigating consumer attitudes on broader food issues in the changing marketplace.
Peter has extensive knowledge of mainstream consumer research and sensory testing methods and is a standing lecturer on the University of Nottingham's PG certificate in Sensory Science.
Affiliations and expertise
Head of Department for Consumer and Sensory Sciences, Campden BRI, UK
Campden BRI, Chipping Campden, United Kingdom