Information & Communication Technologies in Hospitality & Tourism
Applications and Management
- 1st Edition - January 1, 2015
- Imprint: Butterworth-Heinemann
- Author: Marianna Sigala
- Language: English
- eBook ISBN:9 7 8 - 0 - 0 8 - 0 9 3 9 7 2 - 8
Information and Communication Technologies in Hospitality and Tourism: applications and management is a clear, up-to-the-minute insight into the latest information and commun… Read more
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Information and Communication Technologies in Hospitality and Tourism: applications and management is a clear, up-to-the-minute insight into the latest information and communication technology applications in the hospitality and tourism business.
By adopting and applying cutting-edge research, theories and concepts from generic disciplines (information management, information systems and
strategic management), and putting them in the context of the tourism and hospitality industry, it provides an enhanced and practical understanding of
ICT applications management.
With a user-friendly structure, each chapter is
followed by mini-case studies to illustrate key concepts, reinforce learning and offer questions for discussion. In line with the speed and continuous evolution in this topic, additional teaching and learning material for both students and lecturers will be continually updated on the books' website, including:
* PowerPoint slides for lectures
* A more comprehensive and updated reading list
* Links to useful websites
* Updated case studies and discussion questions
By adopting and applying cutting-edge research, theories and concepts from generic disciplines (information management, information systems and
strategic management), and putting them in the context of the tourism and hospitality industry, it provides an enhanced and practical understanding of
ICT applications management.
With a user-friendly structure, each chapter is
followed by mini-case studies to illustrate key concepts, reinforce learning and offer questions for discussion. In line with the speed and continuous evolution in this topic, additional teaching and learning material for both students and lecturers will be continually updated on the books' website, including:
* PowerPoint slides for lectures
* A more comprehensive and updated reading list
* Links to useful websites
* Updated case studies and discussion questions
* Clear, up-to-the-minute insight into the development and management of the latest Information & Communication Technologies (ICT) applications inthe hospitality and tourism industry.
* Identifies, analyses and illustrates the use of ICT tools.
* Covers and investigates a wide area (e.g. e-HRM) and emerging (e.g.wireless/mobile) ICT applications.
* Applies generic theories by providing examples in both tourism and hospitality.
* Identifies, analyses and illustrates the use of ICT tools.
* Covers and investigates a wide area (e.g. e-HRM) and emerging (e.g.wireless/mobile) ICT applications.
* Applies generic theories by providing examples in both tourism and hospitality.
Level 2/3 undergraduate and postgraduates studying ICT (Information & communication technologies) as part of their tourism & hospitality qualifications. Practitioners and some training agencies.
Preface - How to use this book; Acknowledgements;; Information & Communication Technologies applications in tourism and hospitality - an introduction; The basics and trends in ICT; ICT impact on value chains:
operational implications for tourism and hospitality; ICT and distribution (place): e-Commerce, m-commerce and t-commerce; e-Marketing; e-Procurement; e-HRM applications; Mobile/wireless applications; ICT outsourcing; The economics and rules of the new economy: strategic implications for the tourism and hospitality industry; Managing and measuring ICT application benefits; Conclusions; Glossary; Indexes.
operational implications for tourism and hospitality; ICT and distribution (place): e-Commerce, m-commerce and t-commerce; e-Marketing; e-Procurement; e-HRM applications; Mobile/wireless applications; ICT outsourcing; The economics and rules of the new economy: strategic implications for the tourism and hospitality industry; Managing and measuring ICT application benefits; Conclusions; Glossary; Indexes.
- Edition: 1
- Published: January 1, 2015
- Imprint: Butterworth-Heinemann
- Language: English
MS
Marianna Sigala
I-CHRIE and Euro-CHRIE (European Council of Hotel, Restaurant and Institutional Education), IFITT (International Federation for IT and Travel & Tourism). Lecturer in Hotel and Hospitality Management, The Scottish Hotel School and the University of Strathclyde. Author of many journal articles on this topic, which she has been working on for the majority of her career. She is well respected in this field.
Affiliations and expertise
Lecturer in Hotel and Hospitality Management, The Scottish Hotel School, University of Strathclyde, UK