Human Resource Management in the Hospitality Industry
An Introductory Guide
- 8th Edition - June 3, 2005
- Imprint: Butterworth-Heinemann
- Authors: Michael J Boella, Steven Goss-Turner
- Language: English
- eBook ISBN:9 7 8 - 0 - 0 8 - 0 4 5 8 0 5 - 2
Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and exampl… Read more
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Request a sales quoteNow in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management.
Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:
• Selection, appointment and induction
• Training and management development
• Labour turnover
• Employee relations and employment law
• Managing people and customer care
• Business Ethics
Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
Taking a ‘process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues:
• Selection, appointment and induction
• Training and management development
• Labour turnover
• Employee relations and employment law
• Managing people and customer care
• Business Ethics
Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
* Practical introduction to human resource management, ideal for new students and managers in the hospitality industry
* 8th edition with updated data and new material on multi-unit operations and management
* Increased international focus with up to date case studies and examples
* 8th edition with updated data and new material on multi-unit operations and management
* Increased international focus with up to date case studies and examples
HND and undergraduate level 1 – HRM is a core module on most Hospitality Management degrees. Practitioners and managers in the industry
Preface. The Hospitality Industry HRM Context: Background to the industry’s workforce. Human resource management. Effectively Resourcing the Hospitality Organisation: Job design. Recruitment. Selection. Appointment and induction. Developing the Human Resource: Performance management. Training. Management development. Rewards and Remuneration: Job evaluation. Administration of wages and salaries. Incentives. Fringe benefits. The Employment Relationship: Labour turnover and termination of employment. Employee relations. Law of employment. Human resource planning, records and statistics. Labour costs and productivity. HRM & Hospitality: Contemporary Issues: Organizing human resources. Managing people. Managing in an international context. HRM and Multi-Site Hospitality Operations. Customer care and quality. Business ethics. Appendix.
- Edition: 8
- Published: June 3, 2005
- Imprint: Butterworth-Heinemann
- Language: English
- eBook ISBN: 9780080458052
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Michael J Boella
Michael J Boella is Faculty Fellow at University of Brighton and specialises in teaching human resource management and law. He is also actively involved in the industry as a management consultant and is editor of Croner’s Catering, the reference book for the catering industry.
Affiliations and expertise
Faculty Fellow at University of BrightonSG
Steven Goss-Turner
Steven Goss-Turner is Deputy Head / Principal Lecturer of the School of Service Management at the University of Brighton. He is a graduate of Strathclyde University. Before joining the University in 1992, he spent 16 years with the then Trusthouse Forte Hotels, rising to the position of Regional Personnel and Training Director for the London and International Division.
His current research and teaching is focussed on employment practices, labour turnover, and human resource strategy in multi-site hospitality companies. He is the author of a number of books and articles, including the book, "Managing People in the Hospitality Industry", published by Croner in 2002.
Affiliations and expertise
Deputy Head / Principal Lecturer of the School of Service Management at the University of Brighton