Human Factors for Healthcare

A Guide for Nurses and Allied Health Professionals

1st Edition - April 4, 2024
Editors: Ally Ackbarally, Catie Paton
Language: English
Paperback ISBN:
9 7 8 - 0 - 7 0 2 0 - 8 4 8 7 - 4
eBook ISBN:
9 7 8 - 0 - 7 0 2 0 - 8 4 8 8 - 1

Human factors such as fatigue and poor communication can increase the risk of safety incidents. This new book is the first to address the specific needs in this area of nurses an… Read more

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Human factors such as fatigue and poor communication can increase the risk of safety incidents. This new book is the first to address the specific needs in this area of nurses and allied health professionals, who make up the majority of the workforce.

The aim of the book is to support understanding of human factors and the role they play in quality and safety. It will help the reader identify risks, understand human error, and develop non-technical skills (social, cognitive and personal) that will support them in their practice across a range of clinical environments.

With contributions by leading experts in this emerging area, many of whom remain in practice, Human Factors for Healthcare is an ideal textbook for teaching and learning in both academic and clinical settings.

Cover image
Title page
Table of Contents
Copyright
Preface
Contributors
Acknowledgements
Chapter 1. Human Factors in Healthcare
Introduction
How Are Harm, Patient Safety and Human Factors Linked?
Remember Your Patient in Patient Safety
A Brief History of Human Factors
What Are Human Factors?
Defining Human Factors
What are the Elements of Human Factors?
Human Error
Nontechnical Skills
Exercises
System Thinking
Conclusion
Chapter 2. Human Error
Introduction
What Are Errors in Human Factors and Who Is Responsible?
Errors in Human Factors Which Led to Disasters
CASE STUDY 2.1: Chernobyl Nuclear Disaster, 1986
What Pressures or Stresses Can Lead to Errors?
Strategies to Avoid Error
Personal
Leadership
Organisational
What to Do When an Error Occurs
Conclusion
Chapter 3. Patient Safety
Introduction
Management of Patient Safety
Learning from Adverse Events
Conclusion
Chapter 4. Human Factors in Urgent, Unscheduled and Emergency Care
Introduction
Teams
Equipment Familiarity
Conclusion
Chapter 5. Nontechnical Skills
Introduction
Case Study
Conclusion
Appendix 1
Chapter 6. Teamwork in Healthcare
Introduction
What Is a Team?
Building a Team
Team Formation
Teamwork
Team Communication
Team Situation Awareness
Team Development
Conclusion
Chapter 7. Communication in Relation to Patient Safety
Introduction
Section One
Section Two
Conclusion
Chapter 8. Situational Awareness and Decision-Making
Introduction
What Is Situational Awareness?
Consequences of Poor Situational Awareness
Three Levels of Situational Awareness and How They Relate to Healthcare
Situational Awareness and Its Relationship to Healthcare
Development of Situational Awareness from Novice to Expert
Team Versus Individual Situational Awareness
What Is the Relevance of Situational Awareness and Decision-making in Healthcare?
What Are the Elements of Decision-making?
Supporting Good Situational Awareness and Decision-making in Healthcare
Simulation Training
Environmental Modifications
Human Factors Education
Conclusion
Chapter 9. Human Factors from a Leadership Perspective
Introduction
Recruitment and Selection
Induction
Power Gradient
Compassionate Care and Compassionate Leadership
Incivility
Systems Leadership
Ethical Leadership
Appreciative Inquiry
Teamwork Practices
Psychological Safety
Personal Effectiveness and Personality
Reflection and Learning
Conclusion
Chapter 10. Culture in the Workplace
Introduction
What Does Culture Mean?
Workplace Culture
Autonomy
Psychological Safety
Belonging
Contribution
What Is Resilience?
Joy in Work
Why Is This Important?
Conclusion
Index