Health Professional and Patient Interaction

10th Edition - February 15, 2023
Editors: Amy M. Haddad, Regina F. Doherty, Ruth B. Purtilo
Language: English
Paperback ISBN:
9 7 8 - 0 - 3 2 3 - 8 3 1 5 6 - 7
eBook ISBN:
9 7 8 - 0 - 3 2 3 - 8 3 1 5 7 - 4

Learn how to navigate the complicated and challenging world of health care with Health Professional and Patient Interaction, 10th Edition. Covering strategies for effective… Read more

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Learn how to navigate the complicated and challenging world of health care with Health Professional and Patient Interaction, 10th Edition. Covering strategies for effective communication and collaboration, this time-tested guide offers the tools needed to establish positive patient and interprofessional relationships that are built on respect. It not only covers respectful actions, communication standards, and good decision-making, but also demonstrates how those decisions directly shape successful patient outcomes. Practical examples and authentic scenarios highlight how to apply respect and professionalism to coworkers and patients of various ages and backgrounds across a wide spectrum of healthcare environments. It’s the strong foundation you need to communicate effectively for positive, collaborative, and compassionate patient-centered care.

Cover image
Title page
Table of Contents
Copyright
Dedication
Foreword
Acknowledgments
Preface
Section 1: Creating a Context of Respect
Chapter 1. Respect in the Professional Role
Abstract
Prelude
What Is Dignity?
What Is Respect?
The Relationship Between Dignity and Respect
Respect and Values
Professional Values and Professionalism
Societal Values
Integration of Values
Summary
References
Chapter 2. Professional Relationships Built on Respect
NON-PRINT ITEMAbstract
Prelude
Build Trust by Being Trustworthy
Concentrate on Caring
Distinguish Courtesy From Casualness
Respect, Contract, and Covenant
What Is a Professional Boundary?
Summary
References
Chapter 3. Respect for Self in the Professional Role
Abstract
Prelude
Sustaining Self-Respect Through Nurturing Yourself
Self-Respect and Self-Care
Professional Resilience
Striking a Balance Between Socializing and Solitude
Self-Respect and Acceptance of Support
Refining Your Capacity to Provide Care Professionally
Anxiety, Burnout, and Accountability
Summary
References
Section 2: Respectful Interactions in the Delivery of Care
Chapter 4. Respect in a Diverse Society
Abstract
Prelude
Culture Defined
Bias, Prejudice, and Discrimination
Respecting Differences
Summary
References
Chapter 5. Respect in Care Delivery Systems
Abstract
Prelude
Characteristics of Institutions
Organization of Health Care
Characteristics of Institutional Relationships
Respecting the Interface of Institutions and Society
Patients’ Rights Documents
Grievance Mechanisms
Summary
References
Section 3: Respect for the Patient’s Situation
Chapter 6. Respecting the Patient’s Story
Abstract
Prelude
Who’s Telling the Story?
From the Patient’s Perspective
The Story the Health Record Tells
Awareness of Literary Form in Your Communication
Contributions of Literature to Respectful Interaction
Where Stories Intersect
Summary
References
Chapter 7. Respect for the Patient’s Family and Significant Relationships
Abstract
Prelude
Family: An Evolving Concept
Family Defined
Family Structure and Function
Facing the Fragility of Relationships
Concern That Others Will Lose Interest
Fear and Avoidance
Weathering the Winds of Change
Enduring the Uncertainties
Close Relationships and Health Care Costs
Revaluing Significant Relationships
Summary
References
Section 4: Respect Through Collaboration and Communication
Chapter 8. Respectful Interprofessional and Intraprofessional Communication and Collaboration
Abstract
Prelude
Focus on Interprofessional Collaboration
Core Competencies for Interprofessional Collaboration
Intraprofessional Collaboration
Elements of Collaborative Skills
Interprofessional Communication and Collaboration: Challenges and Opportunities
Opportunities for Improving Interprofessional Approaches
Summary
References
Chapter 9. Respectful Communication in a Technology-Driven Age
Abstract
Prelude
Talking Together
Models of Communication
The Context of Communication
Choosing the Right Words
Inefficiencies From Miscommunication
Tone and Volume
Choosing the Way to Say It
Communicating Beyond Words
Proxemics
Differing Concepts of Time
Communicating Virtually
Effective Listening
Summary
References
Section 5: Respectful Interactions Across the Life Span
Chapter 10. Respectful Interaction: Working With Newborns, Infants, and Children in the Early Years
Abstract
Prelude
Useful General Principles of Human Growth and Development
Early Development: From Newborn to Preschooler
Early Development: The Toddler and Preschool Child
Toddler and Preschooler Needs: Respect and Security
School Readiness
Early Adversity
Abuse and Neglect
Summary
References
Chapter 11. Respectful Interaction: Working With School-Age Children and Adolescents
Abstract
Prelude
The Child Becomes a Self
Family: A Bridge to Respectful Interaction
Adolescent Self
Needs: Respect, Autonomy, and Relating
Summary
References
Chapter 12. Respectful Interaction: Working With Adults
Abstract
Prelude
Who Is the Adult?
Emerging and Early Adulthood
Needs: Respect, Identity, and Intimacy
Psychosocial Development and Needs
Social Roles in Adulthood
Work as Meaningful Activity
Stresses and Challenges of Adulthood
Doubt at the Crossroads and Midlife Challenges
Working With the Adult Patient
Summary
References
Chapter 13. Respectful Interaction: Working With Older Adults
Abstract
Prelude
Views of Aging
Needs: Respect and Integrity
Social Capital in Older Adulthood: Friendship and Family
Where “Home” Is
Challenges and Opportunities of Changes With Aging
Assessing a Patient’s Value System
Summary
References
Section 6: Some Special Challenges: Creating a Context of Respect
Chapter 14. Respectful Interaction: When the Patient Is Dying
Abstract
Prelude
Dying and Death in Contemporary Society
Dying as a Process
Denial of Mortality
Responses to Dying and Death
Common Stresses and Challenges Demanding Response
Reckoning With What Death Might Mean
Coping Responses by Patients
Coping Responses by the Patient’s Family
Coping Responses by Health Professionals
Information Sharing: What, When, and How
Helping Patients Maintain Hope
The Right Care, in the Right Place, at the Right Time
When Death Is Imminent
Summary
References
Chapter 15. Respectful Interaction in Complex Situations
Abstract
Prelude
Sources of Difficulties
Difficult Health Professional and Patient Relationships
Showing Respect in Difficult Situations
From the Difficult to the Ethical: Moral Distress and Moral Resilience
Difficult Conversations
Professionals’ Mistakes and Making Apology
Summary
References
Appendix. Questions for Thought and Discussion
Section 1 Creating a Context of Respect
Section 2 Respectful Interactions in the Delivery of Care
Section 3 Respect for the Patient’s Situation
Section 4 Respect through Collaboration and Communication
Section 5 Respectful Interactions Across the Life Span
Section 6 Some Special Challenges: Creating a Context of Respect
Index

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Immediately download your ebook while waiting for your print delivery. No promo code is needed.

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Amy M. Haddad

Regina F. Doherty

Ruth B. Purtilo