Effective Communication in Veterinary Medicine, An Issue of Veterinary Clinics of North America: Small Animal Practice

1st Edition, Volume 51-5 - August 5, 2021
Imprint: Elsevier
Editors: Christopher A. Adin, Kelly D. Farnsworth
Language: English
Hardback ISBN:
9 7 8 - 0 - 3 2 3 - 8 9 7 4 6 - 4
eBook ISBN:
9 7 8 - 0 - 3 2 3 - 8 9 7 4 7 - 1

This issue of Veterinary Clinics: Small Animal Practice, guest edited by Drs. Christopher A. Adin and Kelly D. Farnsworth, will cover Effective Communication in Veterinary… Read more

Effective Communication in Veterinary Medicine, An Issue of Veterinary Clinics of North America: Small Animal Practice

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This issue of Veterinary Clinics: Small Animal Practice, guest edited by Drs. Christopher A. Adin and Kelly D. Farnsworth, will cover Effective Communication in Veterinary Medicine. This is one of six issues each year. This issue will provide insights on the most critical and contemporary issues facing veterinary practitioners—from compassion fatigue to the use of social media. The material can be applied by veterinarians both inside and outside the workplace. Articles in this issue include, but are not limited to: Generational Difference in the Team, Intercultural Communication with Clients, Valuing Diversity in the Team, Compassion Fatigue, Suicide Warning Signs and What to Do, Performance Evaluation for Underperforming Employees, Leading and Influencing Culture Change, Veterinary Clinical Ethics and Patient Care Dilemmas, The Mentor-Mentee Relationship, and Communicating Patient Quality and Safety in Your Hospital.

Cover image
Title page
Table of Contents
Copyright
Contributors
Forthcoming Issues
Preface
Erratum
A Strategy for Effective Generational Communication in Veterinary Medicine
Key points
Introduction
Generational overview
Generational research overview
Communication strategy development
Summary
Challenges in Intercultural Communication
Key points
Challenges in intercultural communication
Introduction
What is culture?
Understanding bias
Strategies to implement cultural competence
Six cross-cultural communication challenges
Stereotypes
High anxiety
Disclosure
Valuing Diversity in the Team
Key points
Introduction
Definition of the veterinary team
Veterinary teams in practice
Diversity in the team
Benefits of diversity
Current status of diversity in veterinary medicine
Why do proportions matter?
Valuing diversity in the team
Summary
Compassion Fatigue: Understanding Empathy
Key points
Introduction
Background
Empathy in health care
Display of empathy
Assessment of empathy
The cost of empathy
Empathy and professional students
Empathy and emotional intelligence
Personal distress
Veterinarians and mental health
Summary
Suicide Warning Signs and What to Do
Key points
Introduction
Suicide risk factors
Suicide warning signs
What you can do
Summary
Addressing Unsatisfactory Performance in Employees
Key points
Introduction
Deterrents to providing performance feedback
Issue spotting
Diagnosing the problem
Measuring performance
Frequency and format of evaluations
How to deliver the information and counseling
Leading and Influencing Culture Change
Key points
Introduction
Influencing change
What should you change?
The process of change management
Effect of practice type
Summary
Clinics care points
Disclosure
Veterinary Clinical Ethics and Patient Care Dilemmas
Key points
Introduction
Clinical application of veterinary medical ethics
Communication strategies for ethical dilemmas
Why are skills for addressing ethical dilemmas in practice important?
Case examples
Summary
Appendix 1. Clinical Ethics Committee consult facilitation guide
Requirements
Guiding ethical constructs
Guiding questions
The Mentor-Mentee Relationship, Addressing Challenges in Veterinary Medicine Together
Key points
Introduction
Definitions
Mentorship and mental well-being
Mentorship and competency
Mentorship and retention and recruitment
Mentorship and diversity
Negatives about mentoring
Summary
Communicating Patient Quality and Safety in Your Hospital
Key points
What is quality?
Safety first: understanding errors in veterinary medicine
Culture matters
Creating culture
Structure and clarity
Responding to a medical error
Question 1: what are we trying to accomplish?
Question 2: how will we know that a change is an improvement?
Question 3: what change can we make that will result in improvement?
PDSA cycles
Effectiveness of safety changes
Medication safety
Motivating progress and celebrating wins
Summary
Disclosure

Life Sciences

Physical Sciences & Engineering

Social Sciences & Humanities

Health

Effective Communication in Veterinary Medicine, An Issue of Veterinary Clinics of North America: Small Animal Practice

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Christopher A. Adin

Kelly D. Farnsworth

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