
Crisis Information Management
Communication and Technologies
- 1st Edition - November 9, 2011
- Imprint: Chandos Publishing
- Editor: Christine Hagar
- Language: English
- Paperback ISBN:9 7 8 - 1 - 8 4 3 3 4 - 6 4 7 - 0
- eBook ISBN:9 7 8 - 1 - 7 8 0 6 3 - 2 8 7 - 2
This book explores the management of information in crises, particularly the interconnectedness of information, people, and technologies during crises. Natural disasters, such as… Read more
Purchase options

- Edited by the author who coined the term crisis informatics
- Provides new technological insights into crisis management information
- Contributors are from information science, information management, applied information technology, informatics, computer science, telecommunications, and libraries
Dedication
List of figures and tables
Acknowledgments
About the contributors
Introduction
Chapter 1: The effects of continual disruption: technological resources supporting resilience in regions of conflict
Abstract:
Introduction
Technologies to aid resilient behavior
Research setting
Technological resources supporting resilience
Concluding remarks
Chapter 2: Law enforcement agency adoption and use of Twitter as a crisis communication tool
Abstract:
Introduction
Background
Research design
Findings
Discussion
Conclusion
Appendix: interview protocol
Chapter 3: Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the 'Tweak the Tweet' syntax
Abstract:
Introduction
Social media and disaster: the emergence of the citizen reporter
Twitter and its potential for citizen reporting during crises
Tweak the Tweet: background and rationale
TtT deployment for the Haiti earthquake: bootstrapping a nascent idea
Chile earthquake: conceptualizing the deployment as a campaign
Fourmile Canyon fire in Boulder, CO: unexpected local authority
Other events
Discussion: campaign to support diffusion of a socio-technical practice
Conclusion
Chapter 4: Heritage matters in crisis informatics: how information and communication technology can support legacies of crisis events
Abstract:
Introduction
Disaster as a social process
Living heritage and collective memory practices
Overview of the research project
Three crisis cases
Discussion: a digital heritage agenda for the crisis domain
Conclusion
Acknowledgments
Chapter 5: Information needs and seeking during the 2001 UK foot-and-mouth crisis
Abstract:
Introduction
Findings
Changes in information needs at different stages of the crisis
Context in which information seeking took place
Formal and informal channels of information seeking during the crisis
Sense-making approach to information seeking during the crisis
Overlap of information and emotional needs
Trusted information sources
Need for a mix of technologies
Place and space and new venues and meeting places for communities in a crisis
ICTs as a catalyst for innovation during the crisis
Providing a local response to a national crisis
Acknowledgments
Chapter 6: The Ericsson Response – a ten-year perspective: in the light of experience
Abstract:
Key issues in emergency response phase 1: first response (days 1–14)
Key issues in emergency response phase 2: establishment (days 15–30)
Key issues in emergency response phase 3: consolidation (days 30 +)
It’s all about communication
Opportunities for improvement
Pushing the boundaries
Potential for exploiting the leading edge
Conclusion
Chapter 7: Information systems in crisis
Abstract:
Introduction
Exploring key information resources
Fundamental components of an information environment
Conclusions
Chapter 8: Community media and civic action in response to volcanic hazards
Abstract:
Introduction
Living with natural disasters
Lintas Merapi: radio for people living in a high-risk area
Living as refugees
Social capital
On the front line
Conclusion
Chapter 9: Public libraries and crisis management: roles of public libraries in hurricane/disaster preparedness and response
Abstract:
Introduction
Background
Project overview
Public library hurricane service roles
Joining the emergency response network
The web portal: a technology for crisis management
Next steps: public librarians as crisis managers
Acknowledgments
Chapter 10: Academic libraries in crisis situations: roles, responses, and lessons learned in providing crisis-related information and services
Abstract:
How academic libraries compare to public libraries in a crisis
Further consideration of the specialized role of the academic library
Case study: Louisiana State University
The academic library as locus of disaster: response deterred and deferred
Case study: Tulane University’s Howard-Tilton Memorial Library
Case study: University of Hawai’i at Manoa’s Hamilton Library
Academic libraries post-disaster: lessons learned and suggestions articulated
Index
- Edition: 1
- Published: November 9, 2011
- Imprint: Chandos Publishing
- Language: English
CH