Skip to main content

Save up to 20% on Elsevier print and eBooks with free shipping. No promo code needed.

Save up to 20% on print and eBooks.

Contextual Design

Defining Customer-Centered Systems

1st Edition - September 1, 1997

Authors: Karen Holtzblatt, Hugh Beyer

Language: English
Paperback ISBN:
9 7 8 - 1 - 5 5 8 6 0 - 4 1 1 - 7
eBook ISBN:
9 7 8 - 0 - 0 8 - 0 5 0 3 0 4 - 2

This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while… Read more

Contextual Design

Purchase options

LIMITED OFFER

Save 50% on book bundles

Immediately download your ebook while waiting for your print delivery. No promo code is needed.

Institutional subscription on ScienceDirect

Request a sales quote
This book introduces a customer-centered approach to business by showing how data gathered from people while they work can drive the definition of a product or process while supporting the needs of teams and their organizations. This is a practical, hands-on guide for anyone trying to design systems that reflect the way customers want to do their work. The authors developed Contextual Design, the method discussed here, through their work with teams struggling to design products and internal systems. In this book, you'll find the underlying principles of the method and how to apply them to different problems, constraints, and organizational situations.

Contextual Design enables you to
+ gather detailed data about how people work and use systems
+ develop a coherent picture of a whole customer population
+ generate systems designs from a knowledge of customer work
+ diagram a set of existing systems, showing their relationships, inconsistencies, redundancies, and omissions