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Communication in Nursing
- 10th Edition - May 5, 2023
- Author: Julia Balzer Riley
- Language: English
- Paperback ISBN:9 7 8 - 0 - 3 2 3 - 8 7 1 4 5 - 7
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 8 7 1 4 6 - 4
Immerse yourself in the ideas, theories, and techniques of effective communication in the workplace! Communication in Nursing, 10th Edition adopts a uniquely practical and perso… Read more
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Request a sales quoteImmerse yourself in the ideas, theories, and techniques of effective communication in the workplace! Communication in Nursing, 10th Edition adopts a uniquely practical and personal approach to the demands of today’s nursing practice, providing extensive examples, exercises, and techniques that help you apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice. The 10th edition includes an emphasis on holistic self-care of the nurse, a new Confronting Bullying and Incivility with Honesty and Respect chapter, a new appendix mapping the AACN® Essentials domains to the text objectives, and case studies for the Next-Generation NCLEX® (NGN). In addition, the latest information on the topics of mindfulness, resilience, and interprofessional communication highlight the importance of implementing these tools in practice.
- REVISED! Chapter updates include practical strategies to convey and sustain caring in digital settings in the Navigating the Expanding World of Digital Communication chapter and discussions on Watson’s Caring Theory in the Caring Communications with Clients and Colleagues whose Behaviors are Challenging chapter.
- Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work.
- Wit & Wisdom boxes present selected verses and quotations relevant to chapter topics, providing moments of relief from serious topics and revealing "a-ha" moments when theory becomes linked to practice.
- Discussion of the importance of interprofessional education and communication in the healthcare environment has been included.
- Exercises in each chapter, including reflective journaling, remediation, online and group activities, discussion topics, and more, help facilitate various learning types.
- "Active Learning" feature in every chapter promotes active, goal-directed reading.
- End-of-chapter exercises titled Practicing (followed by the title of the chapter) provide specific opportunities for you to master techniques discussed in the chapter and hone your communication skills.
Undergraduate nursing students
- Cover Image
- Title Page
- Copyright
- Dedication
- Contributors
- Foreword
- Acknowledgements
- Introduction
- Framework
- Table of Contents
- Part I Basic Competencies for Communication in Nursing
- Chapter 1 Responsible, Assertive, Caring Communication in Nursing
- Objectives
- How to Use This Book
- Practice Self-Care
- The Meaning of Interpersonal Communication
- The Meaning of Assertive Communication
- How Do You Get Started?
- The Meaning of Responsible Communication
- The Meaning of Caring
- How Can You Learn to Communicate Assertively and Responsibly?
- Practicing Responsible, Assertive, Caring Communication
- References
- Chapter 2 The Client–Nurse Relationship: A Helping Relationship
- Objectives
- Self-Assessment Tool
- Nature of the Helping Relationship
- Clients’ Rights in the Helping Relationship
- Characteristics of Client–Nurse Helping Relationships
- Pointers to Guide You in Your Client–Nurse Helping Relationships
- Bonding in the Client–Nurse Relationship
- How to Listen
- Becoming a Storycatcher
- Practicing the Client–Nurse Relationship
- References
- Chapter 3 Starting with YOU: Understanding Yourself to Build a Foundation for Learning about Communication
- Objectives
- Strengths Assessment
- Benefits of Discovering Your Strengths
- Other Self-Assessments
- Conflict Management
- Summing It up
- Practicing Communication with What You Have Learned about Yourself
- References
- Chapter 4 Solving Problems Together
- Objectives
- Mutuality in Nurse–Client Relationships
- Interprofessional Communication
- Defining the Difference between Problem Solving and Mutual Problem Solving in Nursing
- Practicing Solving Problems Together
- References
- Chapter 5 Understanding Each Other: Communication and Culture
- Objectives
- Definition of Culture, Ethnicity, and Ethnocentrism
- Cultural Humility
- Reasons Why Nurses Need to Be Culturally Informed
- Barriers that Interfere with Transcultural Communication
- Key Aspects of Culture to Consider
- Closing Thoughts
- Practicing Understanding Each Other: Communication and Culture
- References
- Chapter 6 Demonstrating Warmth
- Objectives
- A Student Nurse Shares
- Demonstrating Warmth
- Ways to Display Warmth to Your Clients and Colleagues
- Practicing Demonstrating Warmth
- References
- Chapter 7 Showing Respect
- Objectives
- Recognizing the Benefits of Respect
- Showing Respect to Your Clients
- Showing Respect to Your Colleagues
- Recognizing Disrespectful Workplace Behavior…Bullying and Incivility
- We Are All in This Together
- Practicing Showing Respect
- References
- Chapter 8 Being Genuine
- Objectives
- Benefits of Genuineness in Interpersonal Relationships
- To Be Real Is to Be Yourself
- Incongruence
- Demonstration of Genuineness
- Factors Influencing Genuineness
- A Surprising Doorway to Human Encounters: Tattoos—the Soul’s Writing on the Skin?
- Palliative Care: A Call to Authenticity
- Evaluation of Your Genuineness
- Practicing Being Genuine
- References
- Chapter 9 Being Empathetic
- Objectives
- What Empathy Is
- How to Communicate Empathically
- When to Communicate Empathically
- How Empathy Benefits Clients and Colleagues
- How Empathy Benefits the Nurse
- Six Steps to Help You Communicate More Empathically
- How to Break Bad News
- How to Center Yourself
- Practicing Being Empathetic
- References
- Chapter 10 Honoring Professional Boundaries
- Objectives
- Behaviors That Can Be Indicative of Boundary Violation
- Using Self-Disclosure Appropriately
- Self-Disclosure in Personal and Professional Relationships…Making the Distinction
- Immediacy in the Helping Relationship
- Guidelines for Self-Disclosing in the Helping Relationship
- Examples of Helpful Self-Disclosures
- Practicing Self-Disclosure
- References
- Chapter 11 Being Specific
- Objectives
- Recognizing When Specificity Is Useful
- Being Specific When Explaining Your Thoughts and Feelings
- Being Specific When Reflecting Others’ Thoughts and Feelings
- Being Specific When Asking Questions
- Being Specific When Giving Information or Feedback
- Being Specific When Evaluating
- Providing Specific Documentation
- Specificity in the Handoff
- Practicing Being Specific
- References
- Chapter 12 Asking Questions
- Objectives
- Importance of Asking Questions Effectively in Nursing
- Six Points to Keep in Mind When Asking Questions: Why, What, How, Who, When, and Where of Asking Questions
- Common Errors in Asking Questions and What to Do About Them
- Continuing to Build Your Skills in Asking Questions…Lessons Learned
- Practicing Asking Questions
- References
- Chapter 13 Expressing Opinions
- Objectives
- Introduction
- How to Differentiate between Giving Advice and Expressing Opinions
- When to Express Your Opinions as a Nurse
- Your Feelings About Expressing Opinions
- How to Express Your Opinions in an Assertive Way
- How to Share Your Positive Regard for Others
- How to Master the Art of Not Expressing Your Opinions
- How to Empower Yourself by Expressing Opinions
- Practicing Expressing Opinions
- References
- Chapter 14 Using Humor
- Objectives
- Introducing Therapeutic Humor
- Positive versus Negative Humor
- Criteria for the Appropriate Use of Humor
- Functions of Humor in Healthcare
- Nurses and Clients…Using Humor Together in Healthcaring
- Humor Strategies
- Comic Vision: Humor and Play and Creativity
- The Healing Power of Laughter
- He Who Laughs, Lasts
- Practicing Using Humor
- References
- Chapter 15 Embracing the Spiritual Journey of Healthcaring: Meaning Making
- Objectives
- Definition of Spirituality
- Beginning Your Journey of Spiritual Care
- Faith and Belief: Importance, Community, and Address in Care: Taking a Spiritual History
- Themes of Spirituality
- The Nurse as a Spiritual Person and Caregiver
- Finding God in the Busyness
- Practicing Embracing the Spiritual Journey of Healthcaring…Meaning Making
- References
- Part II Advanced Competencies for Communication in Nursing
- Chapter 16 Requesting Support
- Objectives
- Recognizing the Importance of Social Support for Health and Work Life
- Determining the Support You Need at Work or School
- Requesting the Support You Need at Work or School
- Three Stories of Success: Read What Works and What Does Not in Seeking the Support You Need
- Looking for a Mentor
- Practicing Requesting Support
- References
- Chapter 17 Overcoming Evaluation Anxiety
- Objectives
- Defining Evaluation Anxiety
- Moving from Reactive to Proactive Behavior
- Practicing Overcoming Evaluation Anxiety
- References
- Chapter 18 Working with Feedback
- Objectives
- Why Feedback Is Important
- How to Give Feedback
- How to Receive Feedback
- How to Seek Feedback
- Practicing Working with Feedback
- References
- Chapter 19 Using Relaxation Techniques to Become More Mindful
- Objectives
- An Introduction to Mindfulness to Support Presence in Nursing Care
- Halt!
- Importance of Relaxing Your Body
- Stress of Nursing as an Occupation
- Meditation as a Way to Augment Your Relaxation Response
- Guidelines for Beginning to Practice Meditation
- Progressive Relaxation
- On-the-Spot Relaxation Exercises to Relieve Tension Caused by an Interpersonal Stressor
- Strategies for Relaxing Your Body When Your Stressor Is Immediate
- Stretches to Create Relaxation in Preparation for a Stressful Interpersonal Encounter
- Practicing Using Relaxation Techniques to Become More Mindful
- References
- Chapter 20 Incorporating Imagery in Professional Practice and Self-Care
- Objectives
- Definition of Imagery
- History of Imagery
- Application of Imagery in Healthcare
- Implications of Imagery
- Relationship between Imagery and Interpersonal Communication
- Use of Imagery to Improve Your Ability to Communicate
- Practicing Incorporating Imagery in Professional Practice and Self-Care
- References
- Chapter 21 Incorporating Positivity into Life and Work
- Objectives
- Positivity
- Definition of Self-Talk
- Example 1: Self-Talk about Empathy
- Example 2: Self-Talk about Confrontation
- Example 3: Self-Talk When Colleagues Are Distressed
- Example 4: Self-Talk When There Is Team Conflict
- Use of Positive Self-Talk to Enhance Your Interpersonal Communication
- Affirmations as a Strategy to Create Positive Self-Talk
- A Final Thought
- Practicing Positive Self-Talk
- References
- Chapter 22 Learning to Work Together in Groups
- Objectives
- Three Conditions for Effective Group Development
- Four Stages of Group Development
- Effect of Personal Mental Processes on Behavior in Groups
- Task, Maintenance, and Individual Roles in Groups
- Emotional Intelligence in Groups
- Importance of Meetings
- Virtual Meetings
- Characteristics of an Effective Group
- Strategies for Building Successful Committees
- Practicing Working Together in Groups
- References
- Chapter 23 Navigating the Complex World of Digital Communication
- Objectives
- Caring as the Foundation for All Forms of Digital Communication
- Social Media…the Big Picture
- Nurses and Digital Communication
- Electronic Health Records/Electronic Medical Record
- Dangers of Digital Communication
- Our New Consumer
- Practicing Digital Communication
- References
- Chapter 24 Learning Confrontation Skills
- Objectives
- Different Kinds of Confrontation
- Situations in Which Confrontation Is Appropriate
- The CARE (Clarify, Articulate, Request, Encourage) Confrontation
- Confrontations with Clients or Colleagues
- The Magic of a Little Word
- Confrontation as One Part of Empowerment
- Practicing Confrontation Skills
- References
- Chapter 25 Refusing Unreasonable Requests
- Objectives
- Defining Unreasonable Requests
- Saying No Assertively
- Saying No Effectively
- Daring to Hold Fast to Your Principles
- Practicing Refusing Unreasonable Requests
- References
- Chapter 26 Caring Communication with Clients and Colleagues whose Behaviors Are Challenging
- Objectives
- Common Situations in Nursing in which Clients or Colleagues May Demonstrate Challenging Behaviors
- Caring Communication While Maintaining Professionalism
- Caring Communication Practice Examples
- Practicing Caring Communication with Clients and Colleagues Whose Behaviors Are Challenging
- References
- Chapter 27 Confronting Bullying and Incivility with Honesty and Respect
- Objectives
- A Message from the Author
- Introduction
- Getting Clear on Definitions
- Overt versus Covert Behavior
- Confronting Disruptive Behaviors by Communicating Assertively
- Assertive Scripting
- What If You’re the Bully?
- Practicing Confronting Bullying and Incivility with Honesty and Respect
- References
- Chapter 28 Managing Team Conflict Assertively and Responsibly
- Objectives
- Definition of Conflict
- Types of Conflict
- Conflict-Resolution Approaches
- Assertive and Responsible Ways to Overcome Conflict
- The Multigenerational Team
- Conflict Resolution and the Nursing Profession
- Practicing Managing Team Conflict Assertively and Responsibly
- References
- Chapter 29 Communicating at the End of Life
- Objectives
- The Importance of Communication in End-of-Life Care
- Considerations for the Nurse in End-of-Life Care
- Caring Communication near the End of Life
- Strategies for Creative Expression
- Self-Care for Nurses Working with Clients at the End of Life
- Practicing Caring Communication in End-of-Life Care
- References
- Chapter 30 Continuing the Commitment to the Journey
- Objectives
- Putting It All Together
- What Is a Resilient Nurse?
- Reality Shock: The Transition to Nursing Practice
- Proactive Approaches to Reality Shock: The Transition from Student to Nurse
- Achieving Generative Balance
- Continuing Connections
- Practicing Continuing the Commitment to the Journey
- References
- Appendix I Chapter Objectives in This Book Mapped to the American Association of Colleges of Nursing (AACN) 2021 Essentials Domains
- Appendix II Holistic Self-Care Assessment
- Appendix III NGN Case Study Answers
- Index
- No. of pages: 352
- Language: English
- Edition: 10
- Published: May 5, 2023
- Imprint: Elsevier
- Paperback ISBN: 9780323871457
- eBook ISBN: 9780323871464
JB
Julia Balzer Riley
Affiliations and expertise
Faculty, “Caring Science, Mindful Practice, Massive Open Online Course (MOOC)” through the Watson Caring Science Institute, Faculty, Sage-ing® International, President Constant Source Seminars, Ellenton, Florida