Arnold and Boggs's Interpersonal Relationships
Professional Communication Skills for Canadian Nurses
- 1st Edition - November 15, 2021
- Imprint: Elsevier
- Authors: Claire Mallette, Olive Yonge, Elizabeth C. Arnold, Kathleen Underman Boggs
- Language: English
- Paperback ISBN:9 7 8 - 0 - 3 2 3 - 7 6 3 6 6 - 0
- LooseLeaf ISBN:9 7 8 - 0 - 3 2 3 - 8 8 1 9 1 - 3
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 7 6 3 6 7 - 7
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional… Read more
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Request a sales quoteNow more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses helps you develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you learn how to apply theory to real-life practice.
- Engaging, comprehensive coverage presents the most current issues and communication concepts.
- Fully adapted content reflects Canada’s unique health care context and cultural landscape.
- Canadian statistics, research, references and resources, guidelines, assessment and screening tools, and more are incorporated throughout the text.
- Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, LGBTQ2 community, family composition, recent immigrants, refugees, and vulnerable persons.
- Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous peoples, in order to understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous peoples and communities.
- Rich art programme reflects Canada’s cultural diversity in the health care setting.
- Emphasis on collaborative communication includes related evidence-informed case studies and analysis.
- Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy.
- Questions for Review and Discussion help students practise their reflective analysis skills and provide opportunities for thoughtful review of chapter content.
- Content on social media and transitional care delivery reflects current practice standards.
- Simulation exercises enable students to practise, observe, and critically evaluate their professional communication skills in a safe learning environment.
- Case examples help students learn to develop empathy for patients’ perspectives and needs.
- Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship — all central components of holistic nursing.
- Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
- Ethical Dilemma boxes with reflection questions at the end of each chapter help students absorb and retain key ethical content throughout the text.
- Evidence-Informed Nursing Practice boxes in each chapter offer a summary of research findings related to the chapter subject and are intended to strengthen awareness of the link between research and practice.
- Separate chapters on communication across the lifespan highlight crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery.
11,000 university RN Students / 7,000 college PN Students in Canada
- Cover image
- Title page
- Table of Contents
- Copyright
- Dedication
- Contributors and Reviewers
- Preface
- About the Content
- About the Chapter Organization
- Chapter Features
- Evolve Website
- Elsevier eBooks
- Sherpath
- Acknowledgements
- Special Features
- A Tailored Education Experience
- Part I: Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication
- 1. Historical Perspectives and Contemporary Dynamics
- Basic Concepts
- Science and Art of Nursing
- Contemporary Nursing
- Professional Nursing: A Practice Discipline
- Ways (Patterns) of Knowing in Nursing
- Caring as a Core Value of Professional Nursing
- Functions of Communication in Health Care Systems
- Systems Theory Foundations
- Applications
- Summary
- Questions for Review and Discussion
- References
- 2. Clarity and Safety in Communication
- Goal
- Basic Concepts
- General Safety Communication Guidelines for Organizations
- Barriers to Safe, Effective Communication in the Health Care System
- Innovations That Foster Safety
- Medication Process
- Applications
- Tools for Safer Care
- Team Training Models
- Patient Safety Outcomes of Team Training Programs
- Other Specific Nursing Efforts
- Summary
- Questions for Review and Discussion
- References
- 3. Professional Guides for Nursing Communication
- Basic Concepts
- Professional Nursing Organizations Issuing Health Care Communication Guidelines
- Codes Containing Ethical Standards
- Legal Standards
- Applications
- Evidence-Informed Practice (EIP)
- Issues in Application of Ethical and Legal Guidelines
- Summary
- Questions for Review and Discussion
- References
- 4. Clinical Judgement: Critical Thinking and Ethical Decision Making
- Basic Concepts
- Ethical Reasoning
- Applications
- Solving Ethical Dilemmas as Part of Clinical Decision Making
- Professional Values Acquisition
- Applying Critical Thinking to the Clinical Decision-Making Process
- Summary
- Questions for Review and Discussion
- References
- Part II: Essential Communication Competencies
- 5. Developing Person-Centred Communication Skills
- Basic Concepts
- Professional Communication Skills
- Characteristics of Person-Centred Communication
- Active Listening
- Applications
- Active Listening Responses
- Mirroring Communication Patterns
- Verbal Communication and Responses
- Other Forms of Communication
- Specialized Communication Strategies
- Using Technology in Person-Centred Relationships
- Summary
- Questions for Review and Discussion
- References
- 6. Variation in Communication Styles
- Basic Concepts
- Verbal Communication
- Verbal Style Factors that Influence Nurse–Person Professional Communication
- Nonverbal Communication
- Communication Accommodation Theory
- Effects of Sociocultural Factors on Communication
- Applications
- Interpersonal Competence
- Style Factors That Influence Relationships
- Advocate for Continuity of Care
- Summary
- Questions for Review and Discussion
- References
- 7. Cultural Contexts and Communication
- Basic Concepts
- Complexity of Culture
- Multiple Contexts of Culture
- Application of Cultural Contexts in Nursing Practice
- Cultural Safety
- Summary
- Questions for Review and Discussion
- References
- 8. Engaging With Humility: Authentic Interpersonal Communication in Partnership: With Indigenous Peoples
- Historical Perspectives on Communications and Indigenous Peoples
- Decolonizing Approach
- Indigenous Determinants of Health
- Reflection and Reflexivity
- Indigenous Ways of Knowing and Being
- The 4 Rs, Protocol, and Situating Self
- Engaging With Indigenous Communities
- Communication Barriers
- Interprofessional Collaboration
- Health Transfer, Tripartite Health Services, and Communication Challenges
- Engaging with Humility
- Summary
- Questions for Review and Discussion
- References
- Website/Resources List
- 9. Communicating in Groups
- Basic Concepts
- Characteristics of Small Group Communication Therapy
- Applications to Health-Related Groups
- Group Leadership
- Informal Group Leaders
- Applications
- Types of Therapeutic Groups
- Professional Task and Work Groups
- Summary
- Discussion Questions
- References
- Part III: Relationship Skills in Health Communication
- 10. Self-Concept in Professional Interpersonal Relationships
- Basic Concepts
- Applications
- Summary
- Questions for Review and Discussion
- References
- 11. Developing Person-Centred Therapeutic Relationships
- Basic Concepts
- Relational Processes in Person-Centred Care
- Applications
- Structure of Person-Centred Relationships
- Level of Involvement
- Phases of a Person-Centred Relationship
- Shared Decision Making (SDM)
- Self-Management in Person-Centred Relationships
- Applications
- Summary
- Questions for Review and Discussion
- References
- Suggested Reading
- 12. Bridges and Barriers in Therapeutic Relationships
- Basic Concepts
- Applications
- Summary
- Questions for Review and Discussion
- References
- 13. Communicating With Families
- Basic Concepts
- Applications
- Summary
- Questions for Review and Discussion
- References
- Website/Resources List
- Part IV: Communication for Health Promotion and Disease Prevention
- 14. Resolving Conflicts Between Nurse and People Receiving Care
- Basic Concepts
- Applications
- Summary
- Questions for Review and Discussion
- References
- 15. Communication Strategies for Health Promotion and Disease Prevention
- Basic Concepts
- Disease Prevention
- Global and National Health Promotion Agendas
- Theory-Based Frameworks
- Disease Prevention
- Applications
- Summary
- Questions for Review and Discussion
- References
- Suggested Reading
- Website/Resources List
- 16. Communication in Health Teaching and Coaching
- Basic Concepts
- Basic Concepts
- Domains of Learning
- Core Dimensions of Contemporary Patient Education
- Applications
- Developing and Implementing Individualized Teaching Plans
- Components of Self-Management Patient Education
- Self-Management Skill Development
- Coaching
- Behavioural Approaches
- Summary
- Questions for Review and Discussion
- References
- Suggested Reading
- Website/Resources List
- 17. Communication in Stressful Situations
- Basic Concepts
- Stress Models
- Coping
- Coping Strategies
- Applications
- Stress Issues for Older People
- Stress Reduction Strategies
- Summary
- Questions for Review and Discussion
- References
- Suggested Reading
- Website/Resources List
- Part V: Accommodating People With Special Communication Needs
- 18. Communicating With People With Communication Disorders
- Basic Concepts
- Legal Mandates
- Home-Based Health Care
- Types of Disorders
- Early Recognition of Communication Disorders
- Assessment of Current Communication Abilities
- Communication Strategies
- Advocacy for People With Communication Disorders
- Summary
- Questions for Review and Discussion
- References
- Website/Resources List
- 19. Communicating With Children
- Basic Concepts
- Interpersonal
- Applications
- Assessment
- Communicating With Children Who Are Physically Ill, in the Hospital and Ambulatory Clinic
- Communication With Infants from Birth to 12 Months
- Communication With Children 1 to 3 Years of Age (Toddlers)
- Communication With Children 3 to 5 Years (Preschoolers)
- Communication With Children 6 to 11 Years (School Age)
- Communication With Children Older than 11 Years of Age (Adolescents)
- Forming Health Care Partnerships With Parents
- Summary
- Questions for Review and Discussion
- References
- Website/Resources List
- 20. Communicating With Older People
- Basic Concepts
- Psychological Models and Theoretical Frameworks
- Applications
- Common Assessment Issues with Older People
- Empowering Older People: Communication Strategies
- Health Promotion for Older People
- Communicating with Older People with Cognitive Impairment
- Caring for People with Advanced Dementia
- Summary
- Questions for Review and Discussion
- References
- Website/Resources List
- 21. Communicating With People in Crisis
- Basic Concepts
- Theoretical Frameworks
- Applications
- Structuring Crisis Intervention Strategies
- Mental Health Emergencies
- Disaster Management
- Helping Children Cope with Trauma
- Helping Older People Cope With Trauma
- Summary
- Questions for Review and Discussion
- References
- Suggested Reading
- Website/Resources List
- 22. Communication Approaches in Palliative Care
- Basic Concepts
- Death: The Final Loss
- Theoretical Frameworks
- Grief and Grieving
- Patterns of Grieving
- Applications
- Key Issues and Approaches in End-of-Life Care
- Addressing Cultural and Spiritual Needs
- Palliative Care for Children
- Achieving Quality Care at End-of-Life
- Stress Issues for Nurses in Palliative Care Settings
- Summary
- Questions for Review and Discussion
- References
- Suggested Reading
- Website/Resources List
- Part VI: Collaborative Professional Communication
- 23. Role Relationship Communication Within Nursing
- Basic Concepts
- Applications
- Summary
- Questions for Review and Discussion
- References
- Suggested Readings
- Website/Resources List
- 24. Interprofessional Communication
- Basic Concepts
- Standards for a Healthy Work Environment
- Creating a Collaborative Culture of Regard to Eliminate Disruptive Behaviour
- Applications
- Conflict Resolution
- Conflict Resolution Steps
- Strategies to Remove Barriers to Communication With Other Professionals
- Develop a Support System
- Organizational Strategies for Conflict Prevention and Resolution
- Summary
- Questions for Review and Discussion
- References
- Website/Resources List
- 25. Communicating for Continuity of Care
- Basic Concepts
- Concepts
- Applications
- Relational Continuity
- New Roles in Continuity of Care
- Essential Elements of Relational Continuity
- Collaboration
- Coordination
- Content Versus Communication Processes in Team Meetings
- Informational Continuity
- Nursing Role in Transitional Care
- Management Continuity
- Care Coordination and System Navigation
- Case Management
- Case Management Principles and Strategies
- Management Continuity Resource for Family Caregivers
- Case Management for People With History of a Mental Health Disorder
- Summary
- Questions for Review and Discussion
- References
- Website/Resources List
- 26. e-Documentation in Health Information Technology Systems
- Basic Concepts
- Documenting Information in Electronic Records
- Improved Completeness of Nursing Documentation
- Partnering in Documenting With People Receiving Care
- Enhanced Quality of Care
- Clinical Pathway Plans of Care
- Applications
- Workload and Workarounds
- Summary
- Questions for Review and Discussion
- References
- 27. Digital Health and Communication Technology
- Basic Concepts
- Applications
- Summary
- Questions for Review and Discussion
- References
- Glossary
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- Index
- Edition: 1
- Published: November 15, 2021
- Imprint: Elsevier
- No. of pages: 592
- Language: English
- Paperback ISBN: 9780323763660
- LooseLeaf ISBN: 9780323881913
- eBook ISBN: 9780323763677
CM
Claire Mallette
Dr. Claire Mallette is an Associate Professor in the School of Nursing at York University. She received a Bachelor of Science in Nursing from McGill University, and a Master of Nursing Science and PhD from the University of Toronto. Her nursing career in Quebec, Alberta and Ontario is diverse with over thirty-five years in education, leadership, research and nursing practice roles. She has held leadership positions in both practice and academia in such roles as the Director of the School of Nursing at York University, Director of Education at University Health Network, and the Chief Nursing Officer at the Workplace Safety and Insurance Board. She is a Principal Investigator or Co-Investigator examining quality compassionate care in education and practice, leadership and fostering positive work environments. She has successfully led recruitment and retention initiatives, innovation in eLearning, professional development programs and how to address bullying in the workplace. In her present role as an Associate Professor, she is using her knowledge and leadership expertise to teach graduate and senior undergraduate students. Her belief in experiential education provides an engaging positive learning environment preparing them for practice and becoming nursing leaders for the future.
Affiliations and expertise
Associate Professor and Director, School of Nursing, York University, Toronto, ON. CanadaOY
Olive Yonge
Olive Yonge RN, BScN, MEd, PhD, R Psych is a Professor in the Faculty of Nursing at the University of Alberta. In 2016, Dr. Yonge became the first nursing professor to receive the Distinguished University Professor award recognizing her as a global leader in their discipline. Dr. Yonge is also recognized internationally for her research on training students under experienced nurses. Inspired by her time her time as university Vice-Provost, Deputy Provost, and Interim Provost, she has researched courage and leadership in female leaders. Dr. Yonge's clinical area of expertise is teaching and learning. She is also a registered psychologist and in this role maintains a practice in conflict resolution.
Affiliations and expertise
Professor, Faculty of Nursing, University of Alberta, Edmonton, AB, CanadaEA
Elizabeth C. Arnold
Affiliations and expertise
Associate Professor of Nursing, Retired, University of Maryland, Baltimore, MD; Family Nurse Psychotherapist, Montgomery Village, MDKB
Kathleen Underman Boggs
Kathleen Underman Boggs is a Family Nurse Practitioner and continues to practice. She is retired from teaching and is Associate Professor Emeritus College of Health and Human Services University of North Carolina Charlotte, Charlotte, North Carolina.
Affiliations and expertise
Family Nurse Practitioner; Associate Professor Emeritus, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte, North Carolina.