Arnold and Boggs's Interpersonal Relationships
Professional Communication Skills for Canadian Nurses
- 1st Edition - January 25, 2022
- Authors: Claire Mallette, Olive Yonge, Elizabeth C. Arnold, Kathleen Underman Boggs
- Language: English
- Paperback ISBN:9 7 8 - 0 - 3 2 3 - 7 6 3 6 6 - 0
- LooseLeaf ISBN:9 7 8 - 0 - 3 2 3 - 8 8 1 9 1 - 3
- eBook ISBN:9 7 8 - 0 - 3 2 3 - 7 6 3 6 7 - 7
Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional… Read more
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Now more than ever, effective communication skills are key for successful patient care and positive outcomes. Arnold and Boggs’s Interpersonal Relationships: Professional Communication Skills for Canadian Nurses helps you develop essential skills for communicating effectively with patients, families, and colleagues in order to achieve treatment goals in health care. Using clear, practical guidelines, it shows how to enhance the nurse-patient relationship through proven communication strategies, as well as principles drawn from nursing, psychology, and related theoretical frameworks. With a uniquely Canadian approach, and a variety of case studies, interactive exercises, and evidence-informed practice studies, this text ensures you learn how to apply theory to real-life practice.
- Engaging, comprehensive coverage presents the most current issues and communication concepts.
- Fully adapted content reflects Canada’s unique health care context and cultural landscape.
- Canadian statistics, research, references and resources, guidelines, assessment and screening tools, and more are incorporated throughout the text.
- Canadian cultural and demographic considerations address issues related to race/ethnicity, Indigenous peoples, gender identity, LGBTQ2 community, family composition, recent immigrants, refugees, and vulnerable persons.
- Engaging with Humility: Authentic Interpersonal Communication in Partnership with Indigenous Peoples chapter increases awareness and knowledge of the impact of colonization on Indigenous peoples, in order to understand and develop practices which respectfully engage in cultural safety and humility through holistic communication with Indigenous peoples and communities.
- Rich art programme reflects Canada’s cultural diversity in the health care setting.
- Emphasis on collaborative communication includes related evidence-informed case studies and analysis.
- Socio-cultural communication competencies coverage discusses how to reduce health disparities and increase health literacy.
- Questions for Review and Discussion help students practise their reflective analysis skills and provide opportunities for thoughtful review of chapter content.
- Content on social media and transitional care delivery reflects current practice standards.
- Simulation exercises enable students to practise, observe, and critically evaluate their professional communication skills in a safe learning environment.
- Case examples help students learn to develop empathy for patients’ perspectives and needs.
- Discussion of spirituality and end-of-life needs focuses on trust, empathy, and the nurse-patient relationship — all central components of holistic nursing.
- Nursing, behavioural, developmental, family, and communication theories provide an essential foundation and a theoretical perspective for effective communication.
- Ethical Dilemma boxes with reflection questions at the end of each chapter help students absorb and retain key ethical content throughout the text.
- Evidence-Informed Nursing Practice boxes in each chapter offer a summary of research findings related to the chapter subject and are intended to strengthen awareness of the link between research and practice.
- Separate chapters on communication across the lifespan highlight crucial communication tools that are the first step in developing a culture of safety in contemporary health care delivery.
11,000 university RN Students / 7,000 college PN Students in Canada
Part I: Theoretical Foundations and Contemporary Dynamics in Person-Centred Relationships and Communication
1. Historical Perspectives and Contemporary Dynamics
Basic Concepts
Science and Art of Nursing
Contemporary Nursing
Professional Nursing: A Practice Discipline
Ways (Patterns) of Knowing in Nursing
Caring as a Core Value of Professional Nursing
Functions of Communication in Health Care Systems
Systems Theory Foundations
Applications
Summary
Questions for Review and Discussion
References
2. Clarity and Safety in Communication
Goal
Basic Concepts
General Safety Communication Guidelines for Organizations
Barriers to Safe, Effective Communication in the Health Care System
Innovations That Foster Safety
Medication Process
Applications
Tools for Safer Care
Team Training Models
Patient Safety Outcomes of Team Training Programs
Other Specific Nursing Efforts
Summary
Questions for Review and Discussion
References
3. Professional Guides for Nursing Communication
Basic Concepts
Professional Nursing Organizations Issuing Health Care Communication Guidelines
Codes Containing Ethical Standards
Legal Standards
Applications
Evidence-Informed Practice (EIP)
Issues in Application of Ethical and Legal Guidelines
Summary
Questions for Review and Discussion
References
4. Clinical Judgement: Critical Thinking and Ethical Decision Making
Basic Concepts
Ethical Reasoning
Applications
Solving Ethical Dilemmas as Part of Clinical Decision Making
Professional Values Acquisition
Applying Critical Thinking to the Clinical Decision-Making Process
Summary
Questions for Review and Discussion
References
Part II: Essential Communication Competencies
5. Developing Person-Centred Communication Skills
Basic Concepts
Professional Communication Skills
Characteristics of Person-Centred Communication
Active Listening
Applications
Active Listening Responses
Mirroring Communication Patterns
Verbal Communication and Responses
Other Forms of Communication
Specialized Communication Strategies
Using Technology in Person-Centred Relationships
Summary
Questions for Review and Discussion
References
6. Variation in Communication Styles
Basic Concepts
Verbal Communication
Verbal Style Factors that Influence Nurse–Person Professional Communication
Nonverbal Communication
Communication Accommodation Theory
Effects of Sociocultural Factors on Communication
Applications
Interpersonal Competence
Style Factors That Influence Relationships
Advocate for Continuity of Care
Summary
Questions for Review and Discussion
References
7. Cultural Contexts and Communication
Basic Concepts
Complexity of Culture
Multiple Contexts of Culture
Application of Cultural Contexts in Nursing Practice
Cultural Safety
Summary
Questions for Review and Discussion
References
8. Engaging With Humility: Authentic Interpersonal Communication in Partnership: With Indigenous Peoples
Historical Perspectives on Communications and Indigenous Peoples
Decolonizing Approach
Indigenous Determinants of Health
Reflection and Reflexivity
Indigenous Ways of Knowing and Being
The 4 Rs, Protocol, and Situating Self
Engaging With Indigenous Communities
Communication Barriers
Interprofessional Collaboration
Health Transfer, Tripartite Health Services, and Communication Challenges
Engaging with Humility
Summary
Questions for Review and Discussion
References
Website/Resources List
9. Communicating in Groups
Basic Concepts
Characteristics of Small Group Communication Therapy
Applications to Health-Related Groups
Group Leadership
Informal Group Leaders
Applications
Types of Therapeutic Groups
Professional Task and Work Groups
Summary
Discussion Questions
References
Part III: Relationship Skills in Health Communication
10. Self-Concept in Professional Interpersonal Relationships
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
11. Developing Person-Centred Therapeutic Relationships
Basic Concepts
Relational Processes in Person-Centred Care
Applications
Structure of Person-Centred Relationships
Level of Involvement
Phases of a Person-Centred Relationship
Shared Decision Making (SDM)
Self-Management in Person-Centred Relationships
Applications
Summary
Questions for Review and Discussion
References
Suggested Reading
12. Bridges and Barriers in Therapeutic Relationships
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
13. Communicating With Families
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
Website/Resources List
Part IV: Communication for Health Promotion and Disease Prevention
14. Resolving Conflicts Between Nurse and People Receiving Care
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
15. Communication Strategies for Health Promotion and Disease Prevention
Basic Concepts
Disease Prevention
Global and National Health Promotion Agendas
Theory-Based Frameworks
Disease Prevention
Applications
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
16. Communication in Health Teaching and Coaching
Basic Concepts
Basic Concepts
Domains of Learning
Core Dimensions of Contemporary Patient Education
Applications
Developing and Implementing Individualized Teaching Plans
Components of Self-Management Patient Education
Self-Management Skill Development
Coaching
Behavioural Approaches
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
17. Communication in Stressful Situations
Basic Concepts
Stress Models
Coping
Coping Strategies
Applications
Stress Issues for Older People
Stress Reduction Strategies
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
Part V: Accommodating People With Special Communication Needs
18. Communicating With People With Communication Disorders
Basic Concepts
Legal Mandates
Home-Based Health Care
Types of Disorders
Early Recognition of Communication Disorders
Assessment of Current Communication Abilities
Communication Strategies
Advocacy for People With Communication Disorders
Summary
Questions for Review and Discussion
References
Website/Resources List
19. Communicating With Children
Basic Concepts
Interpersonal
Applications
Assessment
Communicating With Children Who Are Physically Ill, in the Hospital and Ambulatory Clinic
Communication With Infants from Birth to 12 Months
Communication With Children 1 to 3 Years of Age (Toddlers)
Communication With Children 3 to 5 Years (Preschoolers)
Communication With Children 6 to 11 Years (School Age)
Communication With Children Older than 11 Years of Age (Adolescents)
Forming Health Care Partnerships With Parents
Summary
Questions for Review and Discussion
References
Website/Resources List
20. Communicating With Older People
Basic Concepts
Psychological Models and Theoretical Frameworks
Applications
Common Assessment Issues with Older People
Empowering Older People: Communication Strategies
Health Promotion for Older People
Communicating with Older People with Cognitive Impairment
Caring for People with Advanced Dementia
Summary
Questions for Review and Discussion
References
Website/Resources List
21. Communicating With People in Crisis
Basic Concepts
Theoretical Frameworks
Applications
Structuring Crisis Intervention Strategies
Mental Health Emergencies
Disaster Management
Helping Children Cope with Trauma
Helping Older People Cope With Trauma
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
22. Communication Approaches in Palliative Care
Basic Concepts
Death: The Final Loss
Theoretical Frameworks
Grief and Grieving
Patterns of Grieving
Applications
Key Issues and Approaches in End-of-Life Care
Addressing Cultural and Spiritual Needs
Palliative Care for Children
Achieving Quality Care at End-of-Life
Stress Issues for Nurses in Palliative Care Settings
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
Part VI: Collaborative Professional Communication
23. Role Relationship Communication Within Nursing
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
Suggested Readings
Website/Resources List
24. Interprofessional Communication
Basic Concepts
Standards for a Healthy Work Environment
Creating a Collaborative Culture of Regard to Eliminate Disruptive Behaviour
Applications
Conflict Resolution
Conflict Resolution Steps
Strategies to Remove Barriers to Communication With Other Professionals
Develop a Support System
Organizational Strategies for Conflict Prevention and Resolution
Summary
Questions for Review and Discussion
References
Website/Resources List
25. Communicating for Continuity of Care
Basic Concepts
Concepts
Applications
Relational Continuity
New Roles in Continuity of Care
Essential Elements of Relational Continuity
Collaboration
Coordination
Content Versus Communication Processes in Team Meetings
Informational Continuity
Nursing Role in Transitional Care
Management Continuity
Care Coordination and System Navigation
Case Management
Case Management Principles and Strategies
Management Continuity Resource for Family Caregivers
Case Management for People With History of a Mental Health Disorder
Summary
Questions for Review and Discussion
References
Website/Resources List
26. e-Documentation in Health Information Technology Systems
Basic Concepts
Documenting Information in Electronic Records
Improved Completeness of Nursing Documentation
Partnering in Documenting With People Receiving Care
Enhanced Quality of Care
Clinical Pathway Plans of Care
Applications
Workload and Workarounds
Summary
Questions for Review and Discussion
References
27. Digital Health and Communication Technology
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
Glossary
Index
1. Historical Perspectives and Contemporary Dynamics
Basic Concepts
Science and Art of Nursing
Contemporary Nursing
Professional Nursing: A Practice Discipline
Ways (Patterns) of Knowing in Nursing
Caring as a Core Value of Professional Nursing
Functions of Communication in Health Care Systems
Systems Theory Foundations
Applications
Summary
Questions for Review and Discussion
References
2. Clarity and Safety in Communication
Goal
Basic Concepts
General Safety Communication Guidelines for Organizations
Barriers to Safe, Effective Communication in the Health Care System
Innovations That Foster Safety
Medication Process
Applications
Tools for Safer Care
Team Training Models
Patient Safety Outcomes of Team Training Programs
Other Specific Nursing Efforts
Summary
Questions for Review and Discussion
References
3. Professional Guides for Nursing Communication
Basic Concepts
Professional Nursing Organizations Issuing Health Care Communication Guidelines
Codes Containing Ethical Standards
Legal Standards
Applications
Evidence-Informed Practice (EIP)
Issues in Application of Ethical and Legal Guidelines
Summary
Questions for Review and Discussion
References
4. Clinical Judgement: Critical Thinking and Ethical Decision Making
Basic Concepts
Ethical Reasoning
Applications
Solving Ethical Dilemmas as Part of Clinical Decision Making
Professional Values Acquisition
Applying Critical Thinking to the Clinical Decision-Making Process
Summary
Questions for Review and Discussion
References
Part II: Essential Communication Competencies
5. Developing Person-Centred Communication Skills
Basic Concepts
Professional Communication Skills
Characteristics of Person-Centred Communication
Active Listening
Applications
Active Listening Responses
Mirroring Communication Patterns
Verbal Communication and Responses
Other Forms of Communication
Specialized Communication Strategies
Using Technology in Person-Centred Relationships
Summary
Questions for Review and Discussion
References
6. Variation in Communication Styles
Basic Concepts
Verbal Communication
Verbal Style Factors that Influence Nurse–Person Professional Communication
Nonverbal Communication
Communication Accommodation Theory
Effects of Sociocultural Factors on Communication
Applications
Interpersonal Competence
Style Factors That Influence Relationships
Advocate for Continuity of Care
Summary
Questions for Review and Discussion
References
7. Cultural Contexts and Communication
Basic Concepts
Complexity of Culture
Multiple Contexts of Culture
Application of Cultural Contexts in Nursing Practice
Cultural Safety
Summary
Questions for Review and Discussion
References
8. Engaging With Humility: Authentic Interpersonal Communication in Partnership: With Indigenous Peoples
Historical Perspectives on Communications and Indigenous Peoples
Decolonizing Approach
Indigenous Determinants of Health
Reflection and Reflexivity
Indigenous Ways of Knowing and Being
The 4 Rs, Protocol, and Situating Self
Engaging With Indigenous Communities
Communication Barriers
Interprofessional Collaboration
Health Transfer, Tripartite Health Services, and Communication Challenges
Engaging with Humility
Summary
Questions for Review and Discussion
References
Website/Resources List
9. Communicating in Groups
Basic Concepts
Characteristics of Small Group Communication Therapy
Applications to Health-Related Groups
Group Leadership
Informal Group Leaders
Applications
Types of Therapeutic Groups
Professional Task and Work Groups
Summary
Discussion Questions
References
Part III: Relationship Skills in Health Communication
10. Self-Concept in Professional Interpersonal Relationships
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
11. Developing Person-Centred Therapeutic Relationships
Basic Concepts
Relational Processes in Person-Centred Care
Applications
Structure of Person-Centred Relationships
Level of Involvement
Phases of a Person-Centred Relationship
Shared Decision Making (SDM)
Self-Management in Person-Centred Relationships
Applications
Summary
Questions for Review and Discussion
References
Suggested Reading
12. Bridges and Barriers in Therapeutic Relationships
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
13. Communicating With Families
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
Website/Resources List
Part IV: Communication for Health Promotion and Disease Prevention
14. Resolving Conflicts Between Nurse and People Receiving Care
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
15. Communication Strategies for Health Promotion and Disease Prevention
Basic Concepts
Disease Prevention
Global and National Health Promotion Agendas
Theory-Based Frameworks
Disease Prevention
Applications
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
16. Communication in Health Teaching and Coaching
Basic Concepts
Basic Concepts
Domains of Learning
Core Dimensions of Contemporary Patient Education
Applications
Developing and Implementing Individualized Teaching Plans
Components of Self-Management Patient Education
Self-Management Skill Development
Coaching
Behavioural Approaches
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
17. Communication in Stressful Situations
Basic Concepts
Stress Models
Coping
Coping Strategies
Applications
Stress Issues for Older People
Stress Reduction Strategies
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
Part V: Accommodating People With Special Communication Needs
18. Communicating With People With Communication Disorders
Basic Concepts
Legal Mandates
Home-Based Health Care
Types of Disorders
Early Recognition of Communication Disorders
Assessment of Current Communication Abilities
Communication Strategies
Advocacy for People With Communication Disorders
Summary
Questions for Review and Discussion
References
Website/Resources List
19. Communicating With Children
Basic Concepts
Interpersonal
Applications
Assessment
Communicating With Children Who Are Physically Ill, in the Hospital and Ambulatory Clinic
Communication With Infants from Birth to 12 Months
Communication With Children 1 to 3 Years of Age (Toddlers)
Communication With Children 3 to 5 Years (Preschoolers)
Communication With Children 6 to 11 Years (School Age)
Communication With Children Older than 11 Years of Age (Adolescents)
Forming Health Care Partnerships With Parents
Summary
Questions for Review and Discussion
References
Website/Resources List
20. Communicating With Older People
Basic Concepts
Psychological Models and Theoretical Frameworks
Applications
Common Assessment Issues with Older People
Empowering Older People: Communication Strategies
Health Promotion for Older People
Communicating with Older People with Cognitive Impairment
Caring for People with Advanced Dementia
Summary
Questions for Review and Discussion
References
Website/Resources List
21. Communicating With People in Crisis
Basic Concepts
Theoretical Frameworks
Applications
Structuring Crisis Intervention Strategies
Mental Health Emergencies
Disaster Management
Helping Children Cope with Trauma
Helping Older People Cope With Trauma
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
22. Communication Approaches in Palliative Care
Basic Concepts
Death: The Final Loss
Theoretical Frameworks
Grief and Grieving
Patterns of Grieving
Applications
Key Issues and Approaches in End-of-Life Care
Addressing Cultural and Spiritual Needs
Palliative Care for Children
Achieving Quality Care at End-of-Life
Stress Issues for Nurses in Palliative Care Settings
Summary
Questions for Review and Discussion
References
Suggested Reading
Website/Resources List
Part VI: Collaborative Professional Communication
23. Role Relationship Communication Within Nursing
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
Suggested Readings
Website/Resources List
24. Interprofessional Communication
Basic Concepts
Standards for a Healthy Work Environment
Creating a Collaborative Culture of Regard to Eliminate Disruptive Behaviour
Applications
Conflict Resolution
Conflict Resolution Steps
Strategies to Remove Barriers to Communication With Other Professionals
Develop a Support System
Organizational Strategies for Conflict Prevention and Resolution
Summary
Questions for Review and Discussion
References
Website/Resources List
25. Communicating for Continuity of Care
Basic Concepts
Concepts
Applications
Relational Continuity
New Roles in Continuity of Care
Essential Elements of Relational Continuity
Collaboration
Coordination
Content Versus Communication Processes in Team Meetings
Informational Continuity
Nursing Role in Transitional Care
Management Continuity
Care Coordination and System Navigation
Case Management
Case Management Principles and Strategies
Management Continuity Resource for Family Caregivers
Case Management for People With History of a Mental Health Disorder
Summary
Questions for Review and Discussion
References
Website/Resources List
26. e-Documentation in Health Information Technology Systems
Basic Concepts
Documenting Information in Electronic Records
Improved Completeness of Nursing Documentation
Partnering in Documenting With People Receiving Care
Enhanced Quality of Care
Clinical Pathway Plans of Care
Applications
Workload and Workarounds
Summary
Questions for Review and Discussion
References
27. Digital Health and Communication Technology
Basic Concepts
Applications
Summary
Questions for Review and Discussion
References
Glossary
Index
- Edition: 1
- Published: January 25, 2022
- Language: English
CM
Claire Mallette
Dr. Claire Mallette is an Associate Professor in the School of Nursing at York University. She received a Bachelor of Science in Nursing from McGill University, and a Master of Nursing Science and PhD from the University of Toronto. Her nursing career in Quebec, Alberta and Ontario is diverse with over thirty-five years in education, leadership, research and nursing practice roles. She has held leadership positions in both practice and academia in such roles as the Director of the School of Nursing at York University, Director of Education at University Health Network, and the Chief Nursing Officer at the Workplace Safety and Insurance Board. She is a Principal Investigator or Co-Investigator examining quality compassionate care in education and practice, leadership and fostering positive work environments. She has successfully led recruitment and retention initiatives, innovation in eLearning, professional development programs and how to address bullying in the workplace. In her present role as an Associate Professor, she is using her knowledge and leadership expertise to teach graduate and senior undergraduate students. Her belief in experiential education provides an engaging positive learning environment preparing them for practice and becoming nursing leaders for the future.
Affiliations and expertise
Associate Professor and Director, School of Nursing, York University, Toronto, ON. CanadaOY
Olive Yonge
Olive Yonge RN, BScN, MEd, PhD, R Psych is a Professor in the Faculty of Nursing at the University of Alberta. In 2016, Dr. Yonge became the first nursing professor to receive the Distinguished University Professor award recognizing her as a global leader in their discipline. Dr. Yonge is also recognized internationally for her research on training students under experienced nurses. Inspired by her time her time as university Vice-Provost, Deputy Provost, and Interim Provost, she has researched courage and leadership in female leaders. Dr. Yonge's clinical area of expertise is teaching and learning. She is also a registered psychologist and in this role maintains a practice in conflict resolution.
Affiliations and expertise
Professor, Faculty of Nursing, University of Alberta, Edmonton, AB, CanadaEA
Elizabeth C. Arnold
Affiliations and expertise
Associate Professor of Nursing, Retired, University of Maryland, Baltimore, MD; Family Nurse Psychotherapist, Montgomery Village, MDKB
Kathleen Underman Boggs
Kathleen Underman Boggs is a Family Nurse Practitioner and continues to practice. She is retired from teaching and is Associate Professor Emeritus College of Health and Human Services University of North Carolina Charlotte, Charlotte, North Carolina.
Affiliations and expertise
Family Nurse Practitioner; Associate Professor Emeritus, College of Health and Human Services, University of North Carolina at Charlotte, Charlotte, North Carolina.