Business of Otolaryngology , An Issue of Otolaryngologic Clinics of North America

1st Edition, Volume 55-1 - November 29, 2021
Editors: Stephen P. Cragle, Eileen H. Dauer
Language: English
Hardback ISBN:
9 7 8 - 0 - 3 2 3 - 8 5 0 0 7 - 0
eBook ISBN:
9 7 8 - 0 - 3 2 3 - 8 5 0 0 8 - 7

In this issue of Otolaryngologic Clinics, guest editors Stephen P. Cragle and Eileen H. Dauer bring their considerable expertise to the topic of Business of Otolaryngology. Top exp… Read more

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In this issue of Otolaryngologic Clinics, guest editors Stephen P. Cragle and Eileen H. Dauer bring their considerable expertise to the topic of Business of Otolaryngology. Top experts in the field cover key topics such as Committing Otolaryngology to pay equity and diversity, Coding for optimal payment, E-health & Telemedicine in Otolaryngology, and more.

Cover image
Title page
Table of Contents
Copyright
Contributors
Forthcoming Issues
Foreword
Preface
The Physician as Leader: Navigating the Breadth of Opportunity and Finding Your Best Fit
Key points
Introduction
Leadership development
Physician leadership in private practice (William Blythe)
Physician leadership in academic medicine (Julie Wei)
Summary
Disclosure
Moving Toward Professional Equity in Otolaryngology
Key points
Introduction
Summary
Finding the Right Job: Locum Tenens and Private Practice
Key points
Finding the right job in otolaryngology: locum tenens
Finding the right job in otolaryngology: private practice
Making a Major Change: Changing Your Practice Setting, Retirement, and Locums
Key points
Introduction
Early career
Midcareer
Late career and preparation for retirement
Summary
Honesty and Transparency, Indispensable to the Clinical Mission—Part I: How Tiered Professionalism Interventions Support Teamwork and Prevent Adverse Events
Key points
Introduction
What defines an accountable professional?
How do slips or lapses in professionalism affect patients and teams?
How do traumatic learning experiences affect professionals?
How does psychological safety relate to team performance?
What is the link between patient complaints, safety, and risk of litigation?
How do tiered interventions promote safety and professionalism?
Is promoting professionalism sound business practice?
Bringing it all together: pursuit of high reliability
Summary
Disclosures
Honesty and Transparency, Indispensable to the Clinical Mission—Part II: How Communication and Resolution Programs Promote Patient Safety and Trust
Key points
Introduction
Case study (continued from part 1)
Understanding harm
What barriers exist to transparency and empathy?
How does a legalistic framing of patient harm affect health care professionals?
What are the ramifications of extreme honesty after patient harm?
How can barriers to transparency be surmounted? Enter the Michigan model
Practical steps for talking to patients with empathy and trust
How would a communication and resolution program change the response to the surgical fire?
Modern communication and resolution programs
Summary
Honesty and Transparency, Indispensable to the Clinical Mission—Part III: How Leaders Can Prevent Burnout, Foster Wellness and Recovery, and Instill Resilience
Key points
Introduction
Case presentation
Clinical case (continued)
Case example (continued)
Summary
Making the Business Case for Quality and Safety
Key points
Introduction/history/definitions/background
Nature of the problem
Observation/assessment/evaluation
Goals
Discussion
Controversies
Future directions
Summary
New Payment Models: The Medicare Access and CHIP Reauthorization Act of 2015, Merit-based Incentive Payment System, Advanced Alternative Payment Models, Bundling, Value-Based Care, Quadruple Aim, and Big Data: What Do They Mean for Otolaryngology?
Key points
Introduction
Value-based care
Triple aim and quadruple aim
The Affordable Care Act and Medicare Access and CHIP Reauthorization Act of 2015
The Medicare Access and CHIP Reauthorization Act of 2015 and the Quality Payment Program
The Merit-based Incentive Payment System
Advanced alternate payment models
Accountable care organizations and the Medicare Shared Savings Program
Clinically integrated networks
Bundling
Big data
Implications for otolaryngologists
Clinics care points
Marketing Your Practice: Setting Yourself Apart in a Competitive Market, Online Reputation Building, and Managing Patient Experience/Satisfaction
Key points
Introduction
Setting yourself apart in a competitive market
Online reputation building
Managing patient experience/satisfaction
Coding for Optimal Payment (Correct Coding 2022 for Otolaryngology)
Key points
Correct coding in otolaryngology 2021
When to use an unlisted code
Outpatient evaluation and management
Summary
E-Health and Telemedicine in Otolaryngology: Risks and Rewards
Key points
Introduction
Differences between telehealth, eHealth, and telemedicine
Telehealth and the COVID-19 pandemic
Benefits
Risks and challenges of telemedicine
Types of telemedicine consultations
Licensure and malpractice considerations
Summary
Malpractice Woes: Here Is What You Should Do if You Get Sued
Key points
Introduction
Malpractice lawsuit: a surgeon’s perspective
Getting support during a medical malpractice event: an attorney’s perspective
Litigation timeline: what to expect
What to do if you get sued
Apology and communication after an adverse event
Malpractice: implications for otolaryngologists
Summary
Organizing a Successful Practice and Considering Tax and Estate Planning
Key points
Organizing a successful practice
Tax and estate planning
Financial Considerations II: Loans, Debt Management, Saving, and Investing
Key points
Loans and debt management
Saving and investing
Summary
Otolaryngology Business Finance 101: Revenue Cycle Management, Insurance Contract Negotiation, and Benchmarking
Key points
Introduction
Discussion
Summary
The Value of Diversity, Equity, and Inclusion in Otolaryngology
Key points
Diversity Impact on performance
Ethics and Equity
Toward a vision of justice

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Business of Otolaryngology , An Issue of Otolaryngologic Clinics of North America

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Stephen P. Cragle

Eileen H. Dauer